Laron Richardson
Brockton,MA
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure. Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Tufts Health Plan
Canton, Massachusetts
11.2023 - 09.2024
- Greeted customers in a friendly and professional manner.
- Provided guidance to members on how best to use products or services offered by the organization.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Adhered to all applicable policies, procedures, regulations, and laws.
Valet
Charlton Memorial Hospital
Fall River, Massachusetts
08.2021 - 11.2023
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Followed company policies related to guest satisfaction standards and procedures.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Greeted guests upon arrival and provided exceptional customer service.
Security Officer
Palladion Services
Boston, Massachusetts
03.2019 - 07.2021
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
GED -
Pathways Adult Learning
Lynn, MA11-2009
Skills
- Customer service
- Account support
- Transaction processing
- Policy adherence
- Product guidance
- Conflict resolution
References
References available upon request.
Timeline
Member Service Representative
Tufts Health Plan
11.2023 - 09.2024
Valet
Charlton Memorial Hospital
08.2021 - 11.2023
Security Officer
Palladion Services
03.2019 - 07.2021
GED -
Pathways Adult Learning
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