Laronda Mckoy
Hope mills,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Lab Technician
Chemours
Fayetteville , NC
08.2019 - Current
- Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
- Operated various analytical instruments such as spectrophotometers and chromatographs to perform chemical analyses of samples.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Troubleshot instrument malfunctions and made necessary repairs.
- Implemented preventive measures against contamination of samples during testing procedures.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
Call Center Representative
BB&T
Whiteville, NC
06.2015 - 08.2019
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Contacted customers about potential service upgrades, new services and account changes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
East Bladen High School
Elizabethtown, NC05-1998
Some College (No Degree) - Tourism And Travel Management
Southeastern Academy
Kissimmee FLSkills
- Payment Processing
- Data Entry
- Customer Service
- Call Control
- Technical Support
- Customer Relationship Management
- Resolving issues
- Answering questions
- Inbound Phone Call Management
- Call controlling
- Safety Protocols
- Laboratory Testing
- Chemical Reagent Preparation
- Quality Control
- Chemical Handling
- Sterile technique
Timeline
Lab Technician
Chemours
08.2019 - Current
Call Center Representative
BB&T
06.2015 - 08.2019
High School Diploma -
East Bladen High School
Some College (No Degree) - Tourism And Travel Management
Southeastern Academy
Similar Profiles
Rodney GoodsellRodney Goodsell
Chemical Process Operator at ChemoursChemical Process Operator at Chemours
Tracy NixTracy Nix
Training Specialist at ChemoursTraining Specialist at Chemours
JOSHUA GARDJOSHUA GARD
E&I Technician at ChemoursE&I Technician at Chemours