LARONDA MONIQUE YOUNG
Peachtree City,GA
Summary
Detail-oriented and results-driven professional with a proven track record in customer service, data management, and administrative support. Experienced in handling sensitive information, ensuring compliance with regulations, and streamlining processes to improve efficiency and accuracy. Demonstrated ability to communicate effectively with clients and internal teams, providing clear explanations of insurance policies and resolving discrepancies. Skilled in problem-solving, training, and coaching, with a strong commitment to delivering exceptional service, and maintaining confidentiality.
Overview
14
14
years of professional experience
Work History
Verification Associate
Liberty Dental
Las Vegas, NV
01.2019 - Current
- Investigated suspicious activity reported by customers or third parties regarding potential fraud cases.
- Handled billing related activities focused on medical specialties.
- Retained strong medical terminology understanding in effort to comprehend procedures better.
- Handled modification and updating of policies.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
Banking Member Service Representative
Wachovia Bank
01.2018 - 01.2019
- Responded to incoming telephone calls from existing customers regarding account status or transactions.
- Assisted customers in opening new accounts and answered questions about bank policies and procedures.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Educated customers on the features of various banking products and services available at the institution.
Donor Specialist
Goodwill
01.2017 - 01.2019
- Provide top-tier service to donors, ensuring satisfaction and efficiency
- Unload and inspect donations while maintaining accurate inventory records
- Handle guest concerns with professionalism and empathy
- Process and record non-monetary reports efficiently
- Maintain a reputation for prompt, friendly service
- Maintained accurate records of all donor contact information and donations received.
Security Officer
New South Eastern Security
01.2016 - 01.2017
- Trained and coached new employees on security procedures
- Enforced time management strategies for security operations
- Recorded and reported unusual incidents, including damages and violations
- Conducted safety inspections and responded to security threats
- Managed access control and identification checks
Server & Bartender
O'Riley's Sports Bar
01.2015 - 12.2015
- Assisted with inventory and ordering supplies
- Memorized a diverse menu and provided recommendations to guests
- Served and prepared specialty drinks while training new hires
- Maintained a clean and well-organized bar area
- Processed payments and ensured accurate transaction reconciliation
Nutrition Aide
Dekalb Medical
01.2014 - 01.2015
- Managed inventory and stocked food supplies
- Submitted daily reports on dietary needs and food items
- Assisted in food preparation according to dietary restrictions
- Answered incoming calls and provided excellent customer service
Order Puller
Gates Warehouse
01.2012 - 01.2014
- Managed warehouse inventory and order fulfillment
- Used pallet jacks and forklifts to load and unload goods
- Ensured shipment accuracy and met production goals
- Conducted inspections for product safety and quality
- Maintained computer records for shipments and inventory
Party Host
Stars and Strikes
01.2011 - 01.2012
- Handled reservations and event planning
- Ensured a clean and organized party environment
- Managed scheduling to guarantee smooth event execution
Education
High School Diploma - J.R.O.T.C. Program
Martin Luther King HS
Lithonia, GA05-2011
Skills
- Customer Service & Communication
- Proficient in HIPPA regulations
- Patient contact
- Prior authorization processing
- Healthcare industry
- Database maintenance
- Conflict Resolution & Teamwork
- Security & Safety Compliance
- Deadline-Oriented & Detail Focused
- Administrative & Organizational Skills
- Time management
- Training and coaching
- Fraud investigation
- Claim processing
- Eligibility determination
References
References available upon request.
Timeline
Verification Associate
Liberty Dental
01.2019 - Current
Banking Member Service Representative
Wachovia Bank
01.2018 - 01.2019
Donor Specialist
Goodwill
01.2017 - 01.2019
Security Officer
New South Eastern Security
01.2016 - 01.2017
Server & Bartender
O'Riley's Sports Bar
01.2015 - 12.2015
Nutrition Aide
Dekalb Medical
01.2014 - 01.2015
Order Puller
Gates Warehouse
01.2012 - 01.2014
Party Host
Stars and Strikes
01.2011 - 01.2012
High School Diploma - J.R.O.T.C. Program
Martin Luther King HS
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