LaRoya Corley
Hattiesburg,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
06.2023 - Current
- Assist customers with purchasing merchandise online, account details, ensure issues are resolved, and maintain a certain sales rate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Teleperformance
09.2021 - 10.2023
- Assist customers with purchasing Apple products, product concerns, verify information, and satisfy customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
SaviLinx
11.2019 - 09.2021
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Associate in Arts (AA) - Construction Management
Pearl River Community College
Hattiesburg, MSHigh school or equivalent - Construction Management
Oak Grove High School
Hattiesburg, MS05.2018
Skills
- Technical Support
- Industrial painting
- Data Entry
- Conflict Resolution
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Live chat support
- Sales expertise
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Concentrix
06.2023 - Current
Customer Service Representative
Teleperformance
09.2021 - 10.2023
Customer Service Representative
SaviLinx
11.2019 - 09.2021
Associate in Arts (AA) - Construction Management
Pearl River Community College
High school or equivalent - Construction Management
Oak Grove High School