Larren Masayesva
Flagstaff,AZ
Summary
With over eight years of experience in the cleaning industry and six years in customer service, I offer strong communication skills, reliability, and the ability to quickly adapt to new challenges. I am a dependable team player who takes pride in delivering high-quality work and supporting colleagues. I am eager to apply my skills and experience to contribute effectively to your team.
Overview
9
9
years of professional experience
Work History
Operations Manager
Jani King of Phoenix
Phoenix, Az
08.2023 - 04.2026
- Overseen commercial cleaning agreements for the East side of the valley (Mesa, Chandler, Scottsdale, Tempe, etc)
- Generated cleaning contracts/ Bids with businesses and assigned cleaning teams to clean under the agreements standards.
- Kept constant communication with Franchisees and clients to assure cleaning standards are being met.
- Scheduled and conducted inspections, walkthroughs, and meeting with clients and franchisees.
- Performed and trained Franchisees on proper floor care (Strip & Wax, Bonnet Cleaning, Hot Carpet Extraction, Buffing, Etc) and cleaning techniques.
Executive Housekeeping Manager
Little America Hotel Flagstaff
Flagstaff, AZ
07.2019 - 08.2023
- Hired and trained all housekeeping staff and assured all individuals understand the cleaning expectations.
- Managed staffing schedules, ensuring adequate coverage during peak occupancy periods to maintain service levels.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Managed budget for supplies and labor and made proper adjustments as needed depending on hotel needs.
- Gave constructive criticism to staff and offered additional training if needed.
Laundry Attendant
Little America Hotel Flagstaff
Flagstaff, AZ
06.2017 - 07.2019
- Operated industrial washers and dryers to efficiently process laundry for hotel guests.
- Sorted, folded, and organized linens and garments to maintain cleanliness and presentation standards.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Deliver Laundry to Lodges and assure all linens are stocked for the housekeeping staff.
Education
High School Diploma -
Hopi Jr/ Sr High School
Keams Canyon, AZSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Performance monitoring
- Policies and procedures implementation
Timeline
Operations Manager
Jani King of Phoenix
08.2023 - 04.2026
Executive Housekeeping Manager
Little America Hotel Flagstaff
07.2019 - 08.2023
Laundry Attendant
Little America Hotel Flagstaff
06.2017 - 07.2019
High School Diploma -
Hopi Jr/ Sr High School