Larri Harlie

Training Participant (in progress)

• Participating in a 24-week, 400+ hour IT Support Specialist program that emphasizes hands-on practical application
• Learning skills in computer networking, operating systems fundamentals, troubleshooting and problem-solving IT infrastructure and configuration issues

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Coordinated responses to emergency situations arising in different prison locations.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Gained strong leadership skills by managing projects from start to finish.
• Worked flexible hours across night, weekend and holiday shifts.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.