Lakeisha Walker
Richmond,VA
Summary
Results-driven IT Specialist with over 10 years of experience delivering exceptional customer support for a wide range of IT issues. Proven ability to navigate software and hardware systems effectively, ensuring seamless operations in fast-paced environments. Committed to enhancing user experiences through proactive problem-solving and technical expertise. Adept at collaborating with cross-functional teams to implement innovative solutions that drive efficiency and productivity.
Overview
17
17
years of professional experience
Work History
Radiology Information Support Specialist
VCU Health
09.2022 - Current
- Specialist oversees and troubleshoots Powerscribe, McKesson and RadNet workflow issues impacting Radiologists' and Technologists' efficiency. This position resolves complex data compatibility issues between integrated systems. The Rad Info Support Specialist finds and corrects errors in Powerscribe, RadNet and McKesson to ensure timely interpretation and distribution of reports. The role monitors system worklists for potential errors, delays, etc. The Rad Info Support Specialist works closely with residents and attending physicians to expedite image interpretations and serves as a liaison between physicians to resolve unread study issues Specialist oversees and troubleshoots Powerscribe, McKesson and RadNet workflow issues impacting Radiologists' and Technologists' efficiency. This position resolves complex data compatibility issues between integrated systems. The Rad Info Support Specialist finds and corrects errors in Powerscribe, RadNet and McKesson to ensure timely interpretation and distribution of reports. The role monitors system worklists for potential errors, delays, etc. The Rad Info Support Specialist works closely with residents and attending physicians to expedite image interpretations and serves as a liaison between physicians to resolve unread study issues
- Applications: EPIC, Intellispace, Affirm, Mckesson, and Powerscribe
Computer Operator II
VCU Information System Services
05.2014 - Current
- Processes EDI, Paper claims and remits. Printing, collating, and distributing of system output (reports, forms, etc) for the specified cycle. Month-to-end book closing. Documents problems and actions by completing production logs. Resolves user problems by answering questions and requests. Monitoring the operations of all host computer systems and peripheral hardware. Execute system activities / jobs / tasks for the current cycle and within the timeframe allotted for Manually Aging cycle. Working with programmers and systems analysts as required in coordinating with upgrades and systems testing on the development system.
Radiology Information Support Assoc
05.2020 - 09.2022
- Handle image import and record distribution and electronic record maintenance for the Department of Radiology. Imports images into McKesson; processes image archival, outside consult, CD create request and appropriate document transfer; utilizes image application to import images from outside CDs into PACS; communicates with other facilities to obtain image reports/records; creates new patient image record and medical record accounts; merges outside images with existing patient accounts, etc. Handle image import and record distribution and electronic record maintenance for the Department of Radiology. Imports images into McKesson; processes image archival, outside consult, CD create request and appropriate document transfer; utilizes image application to import images from outside CDs into PACS; communicates with other facilities to obtain image reports/records; creates new patient image record and medical record accounts; merges outside images with existing patient accounts, etc.
Computer Operator III
05.2014 - 05.2020
- Process EDI, and Paper claims, CMH HPA Claims and multiple 835 remits. Printing, and distributing of paper claims to the business office. Continuously monitors Enterprise Schedule job layout and reacts to error messages displayed on monitor. Respond to program error messages by finding and correcting problems or terminating the program. Assist in the month-end closing process – prepare and post compiles and prepare Balance Sheet settlements. Execute system activities for Manually Aging process within the timeframe allotted for the current cycle. Update ISE scripts. Working with programmers and systems analysts as required for upgrades in the system testing environment. Starts operations by entering commands. Resolves user problems by answering incoming telephone calls, email, and voice mail regarding computer-related problems. Documents problems and actions by completing production logs. Maintain production log and inventory list. Correct EHR scanning errors in IMAGENOW workflow. GE/IDX,CERNER,IMAGENOW,WORD,EXCEL,POWERPOINT, and OFFICE.
Computer Operator I
VCU Health
05.2014 - 07.2016
- Processes EDI, Paper claims and remits. Documents problems and actions by completing production logs. Printing, bursting, collating, and distributing of system output (reports, forms, etc) for the specified cycle. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.
VCU Women's Health (PSR3)
04.2011 - 05.2014
- Greet patients and patients in a friendly manner. Schedule appointments, lab and order entry. Collect co-payment at the time of service. Verify registration data. Scan insurance cards and ID in Image Now. Order medical records. Establish PCP for a patient. Obtain prior authorization for services.
Medical Records Clerk
VCU Medical Records
01.2010 - 04.2011
- Respond to request for patient records/charts; filing documents; retrieving records/charts. Assembling/labeling new records/charts; copying/faxing/mailing medical record information based on release and delivering records/charts to patient care area(s). May perform other duties such as electronic scanning.
Information Security Desk
MCV/Stony Point
Richmond, VA, USA
01.2009 - 01.2010
- Register guests following correct procedures and assign right department. Maintain records of housekeepers and maintenance workers. Answer questions about services, directions and other matters in a public relations capacity. Provide superior guest services. Represent the hospital in a professional manner. Perform all other duties as assigned.
Education
AAS - Microcomputer Technical Support Plan
J. Sargeant Reynolds College
Richmond, VA08.2011
Skills
- Remote support
- Support services
- Customer relationship management
- Technical troubleshooting
- Escalation handling
- Service desk operations
- Data collection
- Data compiling
- Ticket management
- Security protocols
- Application installations
- Application support
- Network troubleshooting
- Documentation and reporting
- Issue escalation
- IT ticket documentation
- Operating systems
- Teamwork and collaboration
- Organizational skills
- Customer service
Timeline
Radiology Information Support Specialist
VCU Health
09.2022 - Current
Radiology Information Support Assoc
05.2020 - 09.2022
Computer Operator I
VCU Health
05.2014 - 07.2016
Computer Operator II
VCU Information System Services
05.2014 - Current
Computer Operator III
05.2014 - 05.2020
VCU Women's Health (PSR3)
04.2011 - 05.2014
Medical Records Clerk
VCU Medical Records
01.2010 - 04.2011
Information Security Desk
MCV/Stony Point
01.2009 - 01.2010
AAS - Microcomputer Technical Support Plan
J. Sargeant Reynolds College