LARRIESHA COPELAND
Roseville,MI
Summary
Detail-oriented professional with a proven track record in customer service and inventory control. Skilled in effectively resolving inquiries and conducting precise inventory audits to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Merchandising Execution Team Associate
Home Depot
Roseville, Michigan
03.2018 - Current
- Conducted inventory audits to ensure accurate stock levels and product availability.
- Assisted in setting up promotional displays, signage, and price changes.
- Communicated effectively with management regarding inventory issues and product placement.
- Resolved customer inquiries related to merchandise layout and availability promptly.
- Adhered to all safety protocols when handling heavy items or performing tasks at height.
Program Coordinator /Staff Member
Natural Freedom
Rochester, Michigan
10.2014 - Current
- Developed and implemented program activities according to established goals and objectives.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Prepared reports on progress towards program goals for management review.
- Provided transportation to and from community activities.
- Responded to customer queries and complaints to promote overall satisfaction.
- Managed safe and efficient serving of customer foods.
Insurance Verification Specialist
Medical Network One
Rochester Hills, Michigan
01.2014 - 02.2017
- Verified patient insurance information for accuracy and eligibility.
- Communicated with insurance companies to resolve verification issues.
- Updated electronic health records with verified insurance details.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Participated in training sessions on new software programs used for verification purposes.
Receptionist
Country Creek Family Physicians
Rochester Hills, Michigan
01.2014 - 03.2014
- Greeted patients warmly upon arrival.
- Scheduled and confirmed appointments.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Maintained patient records with accuracy and confidentiality.
- Assisted with insurance verification and billing inquiries for patients.
Education
Medical Administration/Billing
Dorsey Schools
Roseville, MI01-2014
Skills
- Customer service
- Inventory control
- Problem solving
- Merchandise labeling
- Attention to detail
- Effective communication
- Professional demeanor
- Computer proficiency (Word, Excel, Outlook, PowerPoint, Centricity)
Timeline
Merchandising Execution Team Associate
Home Depot
03.2018 - Current
Program Coordinator /Staff Member
Natural Freedom
10.2014 - Current
Insurance Verification Specialist
Medical Network One
01.2014 - 02.2017
Receptionist
Country Creek Family Physicians
01.2014 - 03.2014
Medical Administration/Billing
Dorsey Schools