Larrisha Ballard
Conshohocken,PA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through dynamic service at Weis Markets Inc. Mastered bakery equipment and excelled in relationship building, ensuring high-quality product offerings and exceptional customer experiences. Adapted to fast-paced environments, significantly contributing to team success and operational efficiency.
Overview
11
11
years of professional experience
Work History
Bakery Clerk
Weis Markets Inc
Conshohocken, PA
06.2013 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Cashier
McDonald's
Conshohocken, PA
01.2013 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associates - Business Administration
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General Studies
Norristown Area High School
Norristown, PA06.2007
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Customer Satisfaction
- Flexible Schedule
- Cleanliness standards
- Telephone Etiquette
- Customer inquiries
- Relationship Building
- Hospitality service expertise
- Team Collaboration
- Phone Etiquette
- Work Prioritization
Timeline
Bakery Clerk
Weis Markets Inc
06.2013 - Current
Cashier
McDonald's
01.2013 - 06.2013
Associates - Business Administration
Southern New Hampshire University
High School Diploma - General Studies
Norristown Area High School