Larrisha Underwood
Milwaukee,WI
Summary
Accomplished professional with expertise in customer service and problem-solving, honed at The UPS Store Inc. Proven track record in enhancing operational efficiency and reducing discrepancies. Skilled in documentation and reporting, with a focus on achieving results through teamwork and collaboration. Reliable and deadline-driven, committed to delivering exceptional service and quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
Milwaukee, WI
11.2024 - 09.2025
- Inspected products for quality assurance before packing and shipment.
- Trained new staff on packing procedures and safety protocols for improved efficiency.
- Implemented best practices for packaging materials to minimize damage during transit.
- Assisted in maintaining a clean and organized work environment to enhance productivity.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maximized space utilization within the warehouse by consolidating picked items into appropriate containers or pallets based on size and weight requirements.
Assistant Manager
The UPS Store Inc.
Milwaukee, WI
08.2023 - 10.2024
- Trained team members on operational procedures and customer service best practices.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Coordinated with management to establish operational goals and align team efforts accordingly.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships with clients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Technical Support Representative
American Customer Care
Milwaukee, WI
05.2022 - 07.2023
- Provided troubleshooting support for customer inquiries via phone and chat.
- Assisted customers in navigating product features and resolving technical issues.
- Documented customer interactions using ticketing software to ensure accurate record-keeping.
- Collaborated with team members to improve response time and customer satisfaction scores.
- Educated customers on best practices for product usage and maintenance procedures.
Customer Service Representative
Everise
Milwaukee, WI
05.2019 - 04.2022
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed multiple customer interactions simultaneously, ensuring timely responses and high satisfaction levels.
- Utilized CRM software to document customer interactions and track service requests for efficiency.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Analyzed common customer complaints, recommending solutions to enhance product offerings and services.
Caregiver
Gracious Home Health Care
Milwaukee, WI
10.2017 - 04.2019
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Developed individualized care plans that addressed specific client needs and preferences.
- Maintained a safe and clean environment by adhering to health standards and protocols.
- Documented client progress in compliance with regulatory requirements and agency policies.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Harold S Vincent High School
Milwaukee, WI06.2014
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Problem-solving
- Teamwork and collaboration
- Punctual and reliable
- Customer service
- Documentation and reporting
- Time management
Certification
- PCW - Personal Care Worker
- CBRF certified
Timeline
Delivery Associate
Amazon
11.2024 - 09.2025
Assistant Manager
The UPS Store Inc.
08.2023 - 10.2024
Technical Support Representative
American Customer Care
05.2022 - 07.2023
Customer Service Representative
Everise
05.2019 - 04.2022
Caregiver
Gracious Home Health Care
10.2017 - 04.2019
High School Diploma -
Harold S Vincent High School