Larry Brown
AT&T
BROKENARROW
21
years of professional experience
Customer Service Representative experienced in conflict resolution and enhancing customer satisfaction. Delivered empathetic solutions that fostered customer loyalty through effective communication and problem-solving. Collaborated with teams and adapted to changing needs while consistently achieving results through reliable and proactive service.
Work History
Customer Service Representative
3 Years 10 Months- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Assisted customers with account management, including billing and plan modifications.
- Utilized CRM software to track interactions and maintain accurate records of customer issues.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of products and services to provide informed assistance to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive a positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
In House Mgr
7 Years 3 Months- Managed daily operations, ensuring efficient household functioning and alignment with client needs.
- Coordinated schedules and appointments, optimizing time management for household members.
- Oversaw inventory management, maintaining supplies and resources to meet household demands.
- Developed and implemented organizational systems to enhance efficiency within the home environment.
- Trained and mentored staff, fostering a collaborative team atmosphere focused on high-quality service delivery.
- Implemented safety protocols, ensuring compliance with health standards and enhancing overall household security.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Fostered positive and productive working environment for all household staff through regular training and performance feedback.
Maintenance Technician
9 Years 3 Months- Managed emergency repairs effectively, minimizing disruption to daily operations and maintaining safety standards.
- Ensured compliance with all relevant regulations through diligent adherence to established protocols for facility maintenance procedures.
- Utilized power and hand tools to repair or replace defective parts and equipment to facilitate improved reliability.
- Served as a reliable point of contact for any emergency maintenance needs, responding quickly to minimize damage or disruptions to operations.
- Streamlined repair processes by maintaining an organized inventory of tools and spare parts.
- Interpreted work orders to complete equipment service and maintenance work and documented tasks to maintain consistent service history.
- Collaborated with other team members to address complex maintenance issues in a timely manner.
- Facilitated smooth facilities transitions during expansions or relocations, ensuring minimal disruption to operations during these changes.
- Completed necessary repairs efficiently, minimizing disruption to daily operations within the facility.
- Maintained detailed records of all work performed, ensuring accurate tracking of tasks and costs associated with each project.
- Assisted with setting up new equipment, ensuring proper installation and functionality from day one.
- Monitored maintenance supplies and spare parts inventories and replenished items to maintain sufficient quantities for routine operations.
- Adhered to OSHA policies and procedures to minimize hazards and promote a safe work environment.
- Followed instructions from the the supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
Education
High School Diploma
Skills
Customer service
Customer relations
Complaint handling
Complaint resolution
Customer satisfaction measurement
Data entry
Computer proficiency
Active listening
Issue resolution
Conflict resolution
Critical thinking
Effective communication
Timeline
Customer Service Representative
AT&T
10.2021 - 08.2025Read More
In House Mgr
Bios Corp
03.2014 - 06.2021Read More
Maintenance Technician
Mays Drug Drug Wearhouse USA Drug
11.2004 - 02.2014Read More
Enid Highschool
High School Diploma
Read More