Larry Cava

Preparing accurate repair plans as per OEM procedures for highline vehicles (Mercedes, BMW, Tesla, Jaguar, Landrover, Rivian)

Providing superior customer service to internal, external clients

Effectively communicate and negotiate with insurance adjusters and claims representatives.

Coordinate with vendors any required sublet operations necessary for vehicles in the shop.

Quality control repairs to completed vehicles in the shop.

Resolve customer complaints

• Prepare accurate, profitable repair plans to vehicles and to ensure they are returned to pre-accident condition
• Provide superior customer service to customers, insurance partners
• Effectively communicate and negotiate with insurance companies and insurance adjusters
• Coordinate with vendors any required sublet operations for vehicles in this shop that need to be completed
• Quality control completed vehicles in the shop
• Meet and exceed insurance partners key performance indicators
• Resolve customer complaints.

• Manage employees and workflow of shop
• Providing customers and Insurance partners with superior customer service
• Preparing accurate, profitable repair plans to vehicles and to ensure they are returned to pre-accident condition
• Meet and exceed Insurance partners Key Performance Indicators
• Communicate and negotiate with insurance companies and insurance adjusters
• Coordinated problem resolution strategies to improve procedures, systems and staffing
• Resolve customer complaints.

• Provide customers and Insurance partners with superior customer service
• Preparing accurate, profitable repair plans to vehicles
• Meet Insurance partners Key Performance Indicators
• Manage staff and work flow
• Counsel subordinates in professional, educational and personal matters
• Resolve customer complaints.