Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry C. Wright

Rancho Cordova,CA

Summary

Looking for a position that I may utilize my 31+ years in customer service relations. I'm very organized, loyal, and dependable.

Overview

37
37
years of professional experience

Work History

Operations Supervisor

Comcast / Xfinity
Sacramento, California
01.1992 - 03.2021
  • Assisted in daily operations of service department for residential customers.
  • Supported team in managing customer inquiries and service requests efficiently.
  • Collaborated with staff to ensure compliance with company policies and procedures.
  • Participated in training sessions on safety protocols and operational standards.
  • Maintained organized records of service interactions for future reference.
  • Communicated effectively with team members to promote a positive work environment.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Provided support to other departments as needed to meet organizational goals.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored staff performance and provided feedback for improvement.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Recruited, interviewed and selected employees to fill vacant roles.

QA Technician

Comcast / Xfinity
Sacramento
01.1991 - 01.1992
  • Engaged in continuous learning about QA best practices and tools used at Comcast.
  • Executed daily inspections on in-house and contractor technicians, verifying compliance with established quality standards.

Installer Service Specialist

Comcast / Xfinity
Sacramento, California
08.1990 - 01.1991
  • Installed and configured residential cable and internet services for customers.
  • Provided troubleshooting assistance to resolve service-related issues quickly.
  • Educated customers on product features and usage for enhanced user experience.
  • Communicated effectively with customers to understand their needs and concerns.
  • Followed safety protocols while handling tools and equipment during installations.
  • Responded quickly to emergency repair requests from customers.
  • Maintained a safe working environment by adhering to safety procedures and regulations.
  • Adhered to company policies regarding quality assurance standards and procedures.
  • Attended training sessions regularly to stay up-to-date on industry trends, techniques and technologies.
  • Ensured that work areas were clean and organized at all times.

Supervisor of Distribution Operations

ITT Defense Communications
Paramus, New Jersey
06.1984 - 06.1990
  • Implemented and sustained Communication Network systems throughout Europe, Greenland, and Antarctica, enhancing operational efficiency in challenging terrains.

Education

High School Diploma -

Douglas High School
Minden, NV
05-1978

Some College (No Degree) - General Studies

Brigham Young University
Provo, UT

Skills

  • Operational management
  • Safety compliance
  • Performance monitoring
  • Staff training
  • Quality assurance
  • Customer relationship management
  • Problem solving
  • Customer relationship development
  • Safety oversight
  • Teamwork
  • Excellent communication
  • Professionalism

Timeline

Operations Supervisor

Comcast / Xfinity
01.1992 - 03.2021

QA Technician

Comcast / Xfinity
01.1991 - 01.1992

Installer Service Specialist

Comcast / Xfinity
08.1990 - 01.1991

Supervisor of Distribution Operations

ITT Defense Communications
06.1984 - 06.1990

High School Diploma -

Douglas High School

Some College (No Degree) - General Studies

Brigham Young University

Similar Profiles

CREATE PROFILE