- Homelessness Outreach
- Watching Movies and TV Shows
Larry Dabney
DeSoto,TX
Summary
Dynamic and motivated customer service professional with a proven record of building and maintaining relationships, managing projects from concept to completion, and leading individuals to success. Skilled in promoting cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Undertakes complex assignments, meets tight deadlines, and delivers superior performance.
Overview
30
30
years of professional experience
Work History
National Account Support Specialist
Daikin
Houston, TX
09.2023 - Current
- Facilitated communication between national accounts and internal teams to enhance customer satisfaction.
- Managed order processing and inventory management using ERP systems to ensure timely delivery.
- Contributed to the development of customized solutions based on individual client requirements, driving increased value propositions.
- Collaborated with sales teams to align strategies for maximizing national account growth and retention.
Counter Sales Associate
Lemox International Inc
Grand Prairie, TX
11.2019 - 08.2023
- Providing customer service with direct involvement in day to day operations and positively impacting sales goals.
- Increased targeted accounts over 40%.
- Collaborate with the Store Manager to manage inventory, maintain the appearance of the store, record received and shipped products and preparing items for shipment.
Sales Consultant
Lemox International Inc
01.2015 - 01.2017
- Managed Commercial replacement opportunities of 1-2 units in the region.
- Collaborated with the Commercial District across North America to find business.
- Provided direct support to the Emergency Replacement hotline.
- Actively promoted and managed emergency replacement programs, marketing and pricing activities.
Commercial District Support
Lemox International Inc
01.2004 - 01.2015
- Assisted outside Sales departments with order entry, order maintenance, shipment deliveries, and credit review.
- Prioritized projects and communicated bid dates for National Account clients such as Sonic, Burger King and Taco Bell and assisting National Account Managers to meet account agreements and increase sales.
- Managed account relationships and coordinated quote follow-up processes.
Assistant Team Leader – Residential Equipment
Lemox International Inc
01.1996 - 01.2004
- Assisted Regional Team Leader in managing 21-30 customer service specialists.
- Coached and mentored specialist to promote individual and team growth.
- Assisted in developing, implementing and enforcing policies and procedures and member of the department’s process improvement team.
- Monitored specialists customer calls for quality assurance and training purposes and resolves escalated customer service issues.
Education
Bachelor of Science - Business Administration
Jarvis Christian College
Hawkins, TXSkills
- Leadership and Training
- Planning and Forecasting
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
Websites
Interests
Timeline
National Account Support Specialist
Daikin
09.2023 - Current
Counter Sales Associate
Lemox International Inc
11.2019 - 08.2023
Sales Consultant
Lemox International Inc
01.2015 - 01.2017
Commercial District Support
Lemox International Inc
01.2004 - 01.2015
Assistant Team Leader – Residential Equipment
Lemox International Inc
01.1996 - 01.2004
Bachelor of Science - Business Administration
Jarvis Christian College