During my time with Lift One, I oversaw tremendous growth within my department, growing from 17 technicians to 33. We also doubled our department revenue within the first year.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Lift One
Chattanooga, TN
01.2025 - Current
Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
Led cross-functional teams to optimize resource allocation and improve service delivery standards.
Developed training programs for staff, fostering skill development and improving team performance.
Analyzed operational metrics to identify areas for cost reduction and enhanced productivity initiatives.
Service Manager
Lift One
Dalton, GA
09.2021 - 01.2025
Oversaw service operations, ensuring efficient workflow and customer satisfaction.
Developed training programs to enhance team performance and service delivery standards.
Implemented process improvements that reduced response time for service requests.
Managed inventory systems, optimizing supply chain processes and reducing costs.
Lift Truck Technician
Lift One
Dalton, Ga
09.2019 - 09.2021
Rome Dalton POD leader
Diagnose and repair all make and model lift trucks
Assist co workers with troubleshooting, in person and over the phone
Field Technician Supervisor
Wheeler Material Handling
Dalton, Ga
05.2011 - 09.2019
Diagnose and repair all make and model lift trucks
Assist with generating and sending quotes to customers
Assist co workers with work load and logistics
Lift truck Shop Supervisor
Beaulieu Of America
Dalton, Ga
03.1999 - 05.2011
Manage budget and repair of a five hundred lift truck fleet
Manage work load for twelve technicians
Receive parts and manage supply room inventory
Perform repairs and maintain PM schedules
Education
High school or equivalent - General
Murray County High School
Chatsworth, Ga
05-1996
Skills
Problem-solving
Team leadership
Operations management
Customer service
Manage time Efficiently
Self motivator
Certification
Hyster Yale Group
05/2011 to 02/2022
Multiple Hyster Yale certifications available upon request