Larry Fronzo
Berkeley Heights,NJ
Summary
Experienced Customer Manager offering track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
24
24
years of professional experience
Work History
Client Manager - Digital Sales
Maersk Agency USA
01.2019 - 12.2023
- Established trust with clients through consistent follow-up and commitment to understanding their unique business needs.
- Conducted in-depth market research to establish rate levels and drive strategic planning for clients.
- Surpassed established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with pricing team to ensure invoicing accuracy for applicable products, services, and logistics.
Pricing Analyst
Maersk Agency
05.2000 - 01.2019
- Responsible for pricing of dry cargo ex USA and Canada to World
- Achieved KPI for growth of market share, profitability and filing accuracy.
- Cultivated interpersonal skills by building positive relationships with others.
- Utilized Sales feedback, conducted regular price reviews, maintaining up-to-date knowledge of industry trends and competitor activities.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Management Science
Kean University
Union, NJ02.1982
Skills
- Sales Statistics Analysis
- Utilized Export Yield , 3 Year Trend, and JOC reports to establish competitive pricing levels
- Competitor Analysis
- Digital Sales
Timeline
Client Manager - Digital Sales
Maersk Agency USA
01.2019 - 12.2023
Pricing Analyst
Maersk Agency
05.2000 - 01.2019
Bachelor of Science - Management Science
Kean University
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