Larry Harris
Ellenwood,GA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, demonstrated during my tenure at Publix. Skilled in customer engagement and time management, I excel in fast-paced environments, significantly improving service delivery. My experience at Crowther Law Firm further honed my administrative abilities, making me adept at managing guest inquiries and resolving conflicts effectively. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Front Service Clerk
Publix
03.2024 - Current
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Advised guests about available products and services to meet individual needs.
Intern
Crowther Law Firm
06.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Eagles Landing Christian Academy
McDonough, GASkills
Customer Engagement
Time Management
Store Cleaning
Problem-solving skills
Hospitality services
Complaint Handling
Administrative Skills
Conflict Management
Customer Service
Guest inquiries
Schedule Management
Accomplishments
- Received the chemistry award in 11th grade
- Received A Honor Roll in high school
- Received "Most Outstanding Witness" my first year in mock trial
- Resolved product issue through consumer testing.
Working out, cooking, writing, listening to music
I enjoy working out to help improve my body and maintain my health for the future. Cooking is a sort of art that relaxes my mind while also providing a wonderful reward for my work. When I write on my own instead of for an assignment for school, it allows me to express some imagination or show my creative process in an external form. Music shows another side of my personality as it is a collection of all sides of my consciousness to be fully expressed in a physical aspect.
Timeline
Front Service Clerk
Publix
03.2024 - Current
Intern
Crowther Law Firm
06.2023 - 06.2023
High School Diploma -
Eagles Landing Christian Academy
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