Larry Hill
Scottsville,KY
Overview
15
15
years of professional experience
Work History
Change Management Consultant
Self Employed Services
04.2021 - Current
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Developed solutions to address complex issues and operational gaps.
- Led teams of analysts to evaluate, plan and execute projects.
Sales Manager
L Used Appliance
NewAlbany, IN
02.2015 - 04.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
B2B Account Manager
Edgeband USA
Jeffersonville,IN
09.2008 - 02.2015
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelors - Business Management
Indiana Southeast
New Albany, IN01.2014
Skills
- Client Satisfaction
- Prospecting and Qualifying
- Client Needs Assessment
- Developing Contacts
- Effective Customer Communication
- Qualifying Customers
- Customer Support
- Performance Goals
- Sales Forecasts
- Profit and Loss Statements
Timeline
Change Management Consultant
Self Employed Services
04.2021 - Current
Sales Manager
L Used Appliance
02.2015 - 04.2021
B2B Account Manager
Edgeband USA
09.2008 - 02.2015
Bachelors - Business Management
Indiana Southeast