Larry Hixson
West Newton,PA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
22
22
years of professional experience
Work History
Verizon Local Manager
Verizon
Pittsburgh, Pennsylvania
09.2016 - Current
- Managed daily operations to support smooth service delivery and customer satisfaction.
- Trained and guided team members on product knowledge and customer service techniques to enhance service quality.
- Resolved customer complaints quickly while maintaining strong customer relations.
- Handled customer inquiries and issues, resulting in improved customer satisfaction.
- Worked with cross-functional teams to roll out new processes and procedures.
- Monitored inventory levels to maintain adequate stock for business operations.
- Completed performance reviews to support employee development and team dynamics.
- Applied cost-cutting measures to reduce expenses while ensuring service quality.
Construction Splicer/Service Technician
Verizon Communication
pittsburgh, PA
01.2005 - 09.2016
- Spliced and maintained fiber and copper facilities.
- Installed, maintained, repaired various cable technologies to ensure reliable network connectivity.
- Applied knowledge of splicing methods, cable test equipment, safety test tools, and cable construction equipment.
- Located, repaired cable faults, maintaining network service stability and preventing signal loss or interruptions.
- Validated end-to-end service provisioning for telecommunications, contributing to seamless customer experiences.
- Verified cable terminations on cross-connect patch panels, hubs, and routers.
- Read construction prints and splice schematics.
- Climbed utility poles to access and repair overhead cable systems., worked at heights, handled ladders, and moved equipment through pushing, pulling, and bending tasks.
- Tested and tuned multiplexers, including Fujitsu, Alcatel-Lucent, Conoga, and Perkins units.
- Applied full knowledge of T-based technology, smart jacks, wiring, smart-jack housing, DSX panels, network interfaces, and customer handoffs.
Skills
- Customer service and support
- Team training and development
- Performance management
- Process improvement strategies
- Telecommunications installation and maintenance
- Network troubleshooting
- Cable splicing techniques
- Equipment maintenance and repair
- Cross-functional collaboration
- Problem solving and analysis
- Effective communication skills
- Analytical thinking
- Conflict resolution strategies
- Operations management
- Complex Problem-solving
Timeline
Verizon Local Manager
Verizon
09.2016 - Current
Construction Splicer/Service Technician
Verizon Communication
01.2005 - 09.2016