Larry Lawrence
Myrtle Beach,SC
Summary
Skilled service and management professional with a track record of maintaining high standards and delivering exceptional results. Known for optimizing service processes and elevating team performance. Collaborative and adaptable individual dedicated to providing reliable support and flexibility in dynamic environments. Demonstrated expertise in team leadership and effective customer relationship management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
DEPENDABLE SERVICE PLUMBING & AIR
11.2023 - Current
- Manager service and installation department
- Manage revenue goals
- Payroll tracking
- HVAC training program
- Company safety program
- Reporting for department
- Profit and loss report
- KPi management
- Design and implement strategies for growth of department
- Customer retention strategies
- Part of current leadership team
Field Service Supervisor
Leffler Energy
12.2021 - 11.2023
- Managed a group of 11 service techs
- HVAC Service training
- Scheduling of service techs
- Job Management
- Budget of department
- Revenue goals
- Customer service
- Operations manager for propane division
- Payroll tracking
- Reporting and graphs
Lead HVAC Technician
F.W. Behler Inc
07.2010 - 12.2021
- Service and Installation of a wide range of Residential and Commercial HVAC Equipment including, Forced Hot Air, Hydronics, and Steam Systems, High Efficiency Equipment including, Modulating Condensing Boilers, Tankless Water Heaters, Dual Stage IQ Technology, Mini Splits, Geothermal, Extensive Wiring Knowledge with the ability to read and comprehend wiring diagrams and blueprints, Experience in Whole House Zoning Controls and WiFi Thermostats, Experience with Propane, Natural Gas and Fuel Oil, Experience in Preventative Maintenance and Troubleshooting
Refrigeration Service Apprentice
R.S.E., Inc
11.2007 - 01.2009
- Service and Diagnostic of Industrial Refrigeration Applications, Rebuild and Repair of Equipment, Preventative Maintenance, Customer Service, NH3 Experience, Hazmat and EPA Certifications
Education
Diploma - HVAC
York County School of Technology
York, PA01.2011
Associates Degree - Computer Science and Networking
Berk Technical Institute
01.1999
Skills
- Supervisor
- Department Management
- Revenue management
- Leadership
- Project Development
- Profit & loss
- Personal training
- Safety plans
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Employee Training and Development
- Conflict Resolution
- Goal-Oriented
- KPI Monitoring
- Employee Supervision
- Project Management
- Technical Support
- Budget Control
- Revenue Generation
- Leadership Development
- Business Development
Certification
- EPA Universal Certification
- HVAC Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Manager
DEPENDABLE SERVICE PLUMBING & AIR
11.2023 - Current
Field Service Supervisor
Leffler Energy
12.2021 - 11.2023
Lead HVAC Technician
F.W. Behler Inc
07.2010 - 12.2021
Refrigeration Service Apprentice
R.S.E., Inc
11.2007 - 01.2009
Associates Degree - Computer Science and Networking
Berk Technical Institute
- EPA Universal Certification
- HVAC Certification
Diploma - HVAC
York County School of Technology
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