David Minor
Pilot Mountain,NC
Summary
Driven by a results-focused approach, I leveraged my problem-solving and team leadership skills at The Plumbing and Air Service Company to enhance operational efficiency and employee performance. Successfully managed budgets and fostered vendor relationships, achieving significant improvements in customer satisfaction and team agility without exceeding financial constraints. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
The Plumbing and Air Service Company
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
HVAC Manager
The Plumbing and Air Service Company
07.2022 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
HVAC Service Tech
The Plumbing and Air Service Company
09.2017 - 07.2022
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
HVAC Installer
J's HVAC
06.2015 - 09.2017
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.2015
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Employee relations and conflict resolution
Staff Training
Staff Management
Goal Setting
Timeline
Operations Manager
The Plumbing and Air Service Company
08.2023 - Current
HVAC Manager
The Plumbing and Air Service Company
07.2022 - 08.2023
HVAC Service Tech
The Plumbing and Air Service Company
09.2017 - 07.2022
HVAC Installer
J's HVAC
06.2015 - 09.2017
High School Diploma -
North Forsyth High School
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