Larry LeBlanc
Desert Hot Springs,CA
Overview
29
29
years of professional experience
Work History
Operations Supervisor
Sce
Rancho Cucamonga, CA
06.1996 - 06.2014
- Managed operations, ensuring smooth workflow and high employee satisfaction
- Handled client care, resolving conflicts and ensuring customer satisfaction
- Utilized decision-making skills to handle complex situations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed internal operational standards and productivity targets.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Supervised over 200 representatives during emergencies earthquakes, wind, rain, floods.
Caregiver
Barbara inc
Ontario, CA
02.2016 - 10.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
- Recording and administering medications
- Testing INR, Glucose for evaluating next medical step
- Testing blood pressure, checking heart rate and oxygen levels Monitored vital signs including blood pressure, temperature and pulse rate.
Customer Service Representative
Sce
Rialto, CA
06.1993 - 06.1996
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
Education
Associates - Computer Technology
Associated technical college
San Bernardino, CA06.1991
Skills
- Decision Making
- Time Management
- Client Care
- Policies and Procedures
- Multitasking
- Monitored Vital Signs
- Conflict Resolution
- Employee Performance
- Employee Satisfaction
- Disciplinary Actions
- Active Listening
- Persuasive Speaking
- Administering Medications
- Mobility Assistance
- Shipping and Receiving
- Problem-Solving
- Dependable and Responsible
- Verbal and written communication skills
- HIPAA Compliance
- Complex Problem-Solving
Personal Information
Title: Experienced Operations Supervisor transitioning to At Home Customer Service
Timeline
Caregiver
Barbara inc
02.2016 - 10.2022
Operations Supervisor
Sce
06.1996 - 06.2014
Customer Service Representative
Sce
06.1993 - 06.1996
Associates - Computer Technology
Associated technical college