Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Larry LeBlanc

Desert Hot Springs,CA

Overview

29
29
years of professional experience

Work History

Operations Supervisor

Sce
Rancho Cucamonga, CA
06.1996 - 06.2014
  • Managed operations, ensuring smooth workflow and high employee satisfaction
  • Handled client care, resolving conflicts and ensuring customer satisfaction
  • Utilized decision-making skills to handle complex situations.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Managed internal operational standards and productivity targets.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Supervised over 200 representatives during emergencies earthquakes, wind, rain, floods.

Caregiver

Barbara inc
Ontario, CA
02.2016 - 10.2022
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
  • Recording and administering medications
  • Testing INR, Glucose for evaluating next medical step
  • Testing blood pressure, checking heart rate and oxygen levels Monitored vital signs including blood pressure, temperature and pulse rate.

Customer Service Representative

Sce
Rialto, CA
06.1993 - 06.1996
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.

Education

Associates - Computer Technology

Associated technical college
San Bernardino, CA
06.1991

Skills

  • Decision Making
  • Time Management
  • Client Care
  • Policies and Procedures
  • Multitasking
  • Monitored Vital Signs
  • Conflict Resolution
  • Employee Performance
  • Employee Satisfaction
  • Disciplinary Actions
  • Active Listening
  • Persuasive Speaking
  • Administering Medications
  • Mobility Assistance
  • Shipping and Receiving
  • Problem-Solving
  • Dependable and Responsible
  • Verbal and written communication skills
  • HIPAA Compliance
  • Complex Problem-Solving

Personal Information

Title: Experienced Operations Supervisor transitioning to At Home Customer Service

Timeline

Caregiver

Barbara inc
02.2016 - 10.2022

Operations Supervisor

Sce
06.1996 - 06.2014

Customer Service Representative

Sce
06.1993 - 06.1996

Associates - Computer Technology

Associated technical college
Larry LeBlanc