Larry Livers
Alexander,Arkansas
Summary
Highly-motivated, well-organized, results-oriented business professional with 14 years of technical experience, strong analytical and specialized knowledge in diverse areas of systems, software, and hardware analysis, as well as technical support and customer service. Seeking to secure a challenging position that will utilize my education, experience, and unique abilities and help further my leadership, critical analysis, and technical skills. Seasoned Business Analyst offering 11 years of experience in healthcare management. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Gainwell Technologies. Inc
Conway, AR
01.2018 - 01.2024
- Knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
- Help coordinate business analyst team’s duties and activities and nurture newer team members by providing guidance and support
- Analyzed, planed, designed, documented, or made recommendations to improve business processes to support client’s technology goals
- Used basic analytical or relational database software — such as Excel or SQL
- Acted as liaison between Gainwell Technologies Inc. and clients: (Kansas, Puerto Rico, Vermont, Virginia) technical groups to elicit data, documents, and other information to create requirements documents
- Organized and led business meetings with client and stakeholders
- Developed and delivered internal and external documents
- Worked closely with all supported clients and development teams in addressing identified issues respectfully and expeditiously
- Help verify that all requirements have been met by approving and validating test results
- Coordinated with Gainwell development teams on IT projects to align solutions with client business priorities
- Demonstrated knowledge as SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Interacted with internal customers to understand business needs and translate into requirements and project scope
Business Analyst
Coordinated Care Health
Tacoma, WA
01.2016 - 01.2018
- Supported business initiatives through data analysis and identification of implementation barriers for new Foster Care, Integrated Managed Care, and Behavioral Health Care systems
- Developed and piloted “Provider to Provider Process” that reassigned active members that impacted financials from terming providers to new active primary care physicians
- Developed and piloted “Clinic to Clinic Process” that reassigned active members at clinic level that impacted financials from terming providers at terming clinics
- Identified and analyzed user requirements, procedures, and problems to improve Batch Member move processes for Foster Care and Adoption Support
- Performed detailed analysis and user acceptance testing on new Foster Care, “Provider to Provider” and “Clinic to Clinic “member reassignment processes
- Identified and implemented new ways to enhance and restructure existing operational report request process
- Led problem solving and coordination efforts between Data Analytics and Reporting and Foster Care Management with launch of Integrated Managed Care and Behavioral Health in Washington State for Douglas, Chelan, and Grant counties
- Led efforts between Coordinated Care Health and Centene Corporation to streamline database integrity between Data Analytics and Reporting and Provider Data Management.
Business Analyst
Centene Corporation
Little Rock, AR
01.2014 - 01.2016
- Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
- Identify ways to enhance performance management and operational reports related to new business implementation processes
- Develop and incorporate organizational best practices into business applications
- Lead problem solving and coordination efforts between various business units
- Assist with formulating and updating departmental policies and procedures.
Business Analyst
Hewlett Packard
Little Rock, AR
01.2013 - 01.2014
- Formulated and defined system changes based on both user needs and understanding of requirements obtained through research
- Acted as liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate client requirements
- Documented requirements, and translated them into proper system requirement specifications using established processes and tools
- Prepared and delivered presentations to client and team members in support of project delivery
- Developed visualization, user experience and configuration elements of solution design
- Operated as team member and collaborated on methods to improve business processes
- Developed and maintained internal and external relationships to support management of scope and expectations
- Considered business implications of application of technology to current and future business environment
- Executed and coordinated requirements management and change management processes
- Operated as lead Business Analyst of the Medical Assistance Provider Incentive Repository.
Customer Loyalty Agent
Hewlett Packard
Conway, AR
01.2011 - 01.2013
- Resolved operational and interdepartmental problems quickly
- Provided timely feedback on customer trends, issues and needs to management by acting as information source and answering operator or agent questions, assigning tasks, following up and giving instructions as needed.
- Followed up and resolved customer complaints and questions.
Education
B.S., Business Administration -
University of Arkansas At Monticello
Monticello, Arkansas 08.2006 - 12.2010
Skills
Database ManagementMicrosoft Office (Word, PowerPoint, Access, Excel)SQL ServerMicrosoft VisioMicrosoft Visual Studio
Data analysis
Business process mapping
Predictive modeling
Strategic planning
Test case scenarios
Leadership Experience
- President of Pi Psi Chapter of Alpha Phi Alpha Fraternity, Inc.
- Parliamentarian of Phi Beta Lambda Business Fraternity, Inc.
- Secretary of Pi Psi Chapter of Alpha Phi Alpha Fraternity, Inc.
- Instructed students in computer applications as well as business applications
- Weekly press conference keynote speaker for the University of Arkansas at Monticello Football Team
Achievement
I have studied and completed a Bachelor of Business Administration with a minor Computer Information Systems.
References
Upon Request
Timeline
Business Analyst
Gainwell Technologies. Inc
01.2018 - 01.2024
Business Analyst
Coordinated Care Health
01.2016 - 01.2018
Business Analyst
Centene Corporation
01.2014 - 01.2016
Business Analyst
Hewlett Packard
01.2013 - 01.2014
Customer Loyalty Agent
Hewlett Packard
01.2011 - 01.2013
B.S., Business Administration -
University of Arkansas At Monticello
08.2006 - 12.2010