Larry Martinez

• Assist clients in finding and leasing apartments and homes by providing tailored property recommendations based on
budget, preferences, and lifestyle needs.
• Conduct property showings, virtual tours, and open houses, ensuring an excellent customer experience throughout
the process.
• Negotiate lease agreements and terms between landlords and tenants, securing favorable outcomes for both parties.
• Maintain up-to-date knowledge of local market trends, including property availability, pricing, and neighborhood
developments.
• Build and nurture relationships with property owners, management companies, and prospective tenants to facilitate
future business opportunities.
• Utilize CRM systems to manage leads, track follow-ups, and maintain accurate client records.
• Provide guidance on lease applications, credit checks, and other documentation required for successful tenancy.
• Assist clients with the moving process by recommending local service providers and offering relocation advice.
• Stay informed about relevant real estate laws and regulations in Texas to ensure compliance in all transactions.
• Market available properties via online listings, social media, and local networks to attract potential tenants.

Primary liaison for service side of the client relationship including escalation, oversight of client projects and
implementations, execution of account plan activities, building of relationships with client contacts and coordination of
the client loyalty process.
Key Clients:
Goldman Sachs - Ally Bank - Prudential Insurance - Bank of Oklahoma - International Bank of Commerce - Mirae Asset
Securities USA.
• Served as primary point of contact for internal and external clients and various departments/divisions to resolve
outstanding issues, comply with customer requests, and respond to client inquiries.
• Provided support in research and resolution of problems and inquiries.
• Interfaced with clients to determine present and future needs and discussed progress toward solutions.
• Coordinated with clients, relationship managers, and other appropriate areas to ensure clients were properly serviced,
paperwork was properly executed, and all operational arrangements were in place to service assigned accounts.
• Prepares monthly and quarterly sales and departmental reports.
• Kept abreast of new products/services and changes to existing products/services.
• Maintained comprehensive knowledge of applicable products, services, and company policies and procedures.
• Identified additional opportunities to provide more products, services or other resources to customer and referred to
managing director/relationship manager.
• Participated in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the
products and/or services FIS is offering.
• Participated in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey
information in a timely manner, participating in follow-up discussions and developing action plans to address any negative
comments.
• Other related duties assigned as needed.

• At the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees
and clients first
• Led and managed all aspects of the branch including growing deposits and investments, operations, and coaching the
team for success
• Represented the Chase brand and culture with the utmost hospitality, delivering the latest banking solutions and
cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial
needs for clients
• Motivating force for the branch team by sharing a clear vision and embodying the company’s culture and values of
Service, Heart, Curiosity, Courage, and Excellence
• Delivered on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow
deposits and investments
• Prioritized understanding and meeting the needs of clients to build lasting relationships and trust
• Cultivated a high-performing team through coaching, feedback, and celebrating successes to boost morale and
motivation
• Encouraged ongoing learning and development within the team to keep skills sharp and stay ahead in the industry
• Forged meaningful relationships with local businesses to strengthen branch presence and actively engaged with the
community
• Ensured a strong risk and control environment by using sound judgment, acting with integrity, and protecting the
company and clients, following policies and procedures
• Successfully completed Branch Manager Training Program before being considered for placement as a Branch Manager.
• Successfully oversaw operations for 6 branches, managing teams of 10 to 35 employees at each location.