Ursula Cadenas
Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in diverse environments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
eXp Realty, LLC
Las Vegas, NV
05.2018 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Maintained updated knowledge of local real estate markets.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Managed marketing strategies for properties including advertising campaigns and open houses.
Table Games Dealer
Cosmopolitan Of Las Vegas
Las Vegas, NV
12.2010 - 08.2020
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Assisted new players with understanding game rules and procedures.
- Provided friendly customer service at the casino table games area and developing strong relationships with guests by providing personalized assistance and support.
- Fostered an entertaining environment by engaging in conversation and promoting a memorable and exciting experience for guests.
- Resolved complex problems by working with other departments to provide solutions that meet guests needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Table Games Dealer
Caesars Entertainment
Las Vegas, NV
08.2007 - 10.2009
Shift Manager
McDonald's Restaurant
Waterford, CT
07.2004 - 03.2007
- Managed day-to-day shift operations of restaurant, including scheduling, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Forestry
Universidad Nacional Agraria La Molina
Lima PERU11-1999
Skills
- Excellent communication skills, verbal and written
- Strong problem-solving abilities and conflict resolution skills
- Proficient in Microsoft Office Suite and data entry
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with a focus on providing high-quality service
- Experience in handling sensitive customer information with confidentiality
- Networking And Prospecting Experience
- Strong Interpersonal Skills
- High Adaptability, Flexibility and Collaboration
- Excellent Cultural Awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Full Professional
Portuguese
Limited
Certification
- DELF B2 French proficiency level
Timeline
Real Estate Agent
eXp Realty, LLC
05.2018 - Current
Table Games Dealer
Cosmopolitan Of Las Vegas
12.2010 - 08.2020
Table Games Dealer
Caesars Entertainment
08.2007 - 10.2009
Shift Manager
McDonald's Restaurant
07.2004 - 03.2007
Bachelor of Science - Forestry
Universidad Nacional Agraria La Molina
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