Larry McClure
Milledgeville,GA
Summary
Proven ability to collaborate with healthcare teams and drive quality improvement initiatives, which enhance patient outcomes and safety. Dedicated manager known for strong problem-solving and customer relationship management skills. Proven track record in enhancing operational efficiency and ensuring high-quality service delivery in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Manager on Duty
Central State Hospital
Milledgeville, Georgia
09.1994 - 09.2017
- Supervised daily operations in a high-demand mental health facility.
- Collaborated with healthcare teams to develop patient care plans.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Managed patient admissions and discharge processes efficiently.
- Trained new staff on safety protocols and operational procedures.
- Facilitated communication between departments for streamlined workflow.
- Resolved conflicts among staff to promote a collaborative environment.
- Implemented training sessions to enhance staff skills and knowledge.
- Resolved customer complaints in a professional manner.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Coordinated staff scheduling to ensure adequate coverage at all times.
Education
BBA - Business Administration And Management
Georgia Southern University
Statesboro, GA01-1977
Skills
- Workforce management
- Crisis management
- Conflict resolution
- Customer service
- Administrative tasks
- Staff development
- Team collaboration
- Workflow optimization
- Effective communication
- Decision making
- Problem solving
- Complex problem solving
- Adaptability to change
- Relationship management
Timeline
Manager on Duty
Central State Hospital
09.1994 - 09.2017
BBA - Business Administration And Management
Georgia Southern University