Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Larry Mitchem

Atlanta,GA

Summary

Dynamic Airport Customer Service Specialist with Delta Airlines, adept at leveraging SQL and Tableau for data analysis and visualization. Recognized for exceptional problem-solving skills and operational efficiency, consistently enhancing customer satisfaction and streamlining processes. Proven ability to thrive under pressure while maintaining compliance and optimizing workflows.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Airport Customer Service Specialist

Delta Airlines
Atlanta, GA
11.2021 - Current
  • Utilized airline systems to manage ticketing operations, check-in, and boarding processes efficiently.
  • Investigated and resolved customer queries and logistical issues under time constraints.
  • Verified travel documentation and collaborated with security teams to uphold compliance standards.
  • Recognized for calm, accurate decision-making and prioritization during high-volume operations.
  • Gained transferable experience using structured systems, procedural logic, and reporting tools.

Ramp Operations Customer Support

Delta Airlines
Atlanta, GA
05.2010 - 11.2021
  • Oversaw baggage and cargo operations to meet strict scheduling and safety standards.
  • Maintained accurate data input and scanning through baggage management systems.
  • Resolved on-the-spot issues involving delays, misrouted items, and customer complaints.
  • Operated multiple ground equipment systems and contributed to lean process improvements.
  • Experience with hands-on systems troubleshooting and working under tight operational deadlines.

Education

Data Engineering Certificate -

University of Chicago
Chicago, IL
01-2025

Bachelor of Science - Criminal Justice

Clark Atlanta University
Atlanta, GA
05.2011

Skills

  • SQL and Tableau
  • Advanced Excel
  • Windows operating system
  • Ticketing systems
  • Problem solving
  • Process optimization
  • Time management
  • Customer communication
  • Data analysis and visualization
  • Relational databases and querying
  • Business intelligence reporting
  • Workflow improvement
  • Operational analytics
  • Stakeholder engagement

Certification

Data Engineering Certificate, June 2025, SQL, ETL Pipelines, Data Modeling, Cloud Storage, Data Warehousing

References

References available upon request.

Timeline

Airport Customer Service Specialist

Delta Airlines
11.2021 - Current

Ramp Operations Customer Support

Delta Airlines
05.2010 - 11.2021

Data Engineering Certificate -

University of Chicago

Bachelor of Science - Criminal Justice

Clark Atlanta University

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