Summary
Overview
Work History
Education
Skills
Accomplishments
Language Fluency
Destinations Traveled
Certification
Timeline
Hi, I’m

Naresh Lalwani

Forest Hills,NY
Naresh Lalwani

Summary

Highly accomplished and visionary manager with domestic and international travel experience. Perseverant, goal-oriented and decisive leader with proven success in new market identification. Strategic planner and problem solver with a track record of increasing sales and profitability.

Overview

20
years of professional experience
2

Certifications

Work History

American Airlines

Airport Customer Service Specialist
07.2022 - Current

Job overview

  • Provide quality customer service and support during the passenger check-in, baggage drop-off, and documentation verification process.

Air Astana

Sales and Marketing Manager
10.2014 - 05.2018

Job overview

  • Managed overall sales and marketing of Air Astana (National Airline of Kazakhstan) in the U.S and Canada
  • Led sales efforts through in-person meetings and sales calls to retail agencies, tour operators, travel management companies and online travel agencies
  • Prepared monthly sales reports, flight revenues analyses and marketing presentations, in addition to coordinating media promotions and press releases.

Sky Travel Inc.

Senior Consultant/Vice President
01.2014 - 09.2014

Job overview

  • Led day to day operations of the business, including management of five employees, oversight of the sales, marketing, accounting and administrative functions
  • Ensured provision of excellent customer service and sales support for a host of travel services including FIT land travel programs to Asia, air tickets, hotel reservations, cruise vacations as well as outsourcing of passport and Visa services.

Classic Escapes Inc.

Inside Sales / Air Travel Manager
04.2012 - 08.2013

Job overview

  • Led the development, construction and costing of Special Interest Tour Programs for universities, zoos, and birding societies to Africa, Patagonia, Galapagos Islands, China, India, Greece, Australia, New Zealand, Fiji and Turkey
  • Provided complete air support for FITs and groups through the use of Sabre GDS.

Self Employed

Independent Travel Consultant
09.2008 - 10.2011

Job overview

  • Home based Travel Consultant, providing a host of travel services to FITs and small groups in cooperation with one of the leading consolidators
  • Developed a robust clientele through active networking and personal contacts
  • Provided air, hotel and travel packages worldwide and offered other services such as cruise vacations and travel insurance.

Hari Holidays

Operations Manager
09.2007 - 07.2008

Job overview

  • Managed all operations related to individual travel and special interest group programs to Europe, China and India
  • Liaised with land operators abroad and actively engaged in telephone sales, devising marketing strategies for promotion and sales of tour programs.

TCI Ltd

Senior Travel Consultant
08.2004 - 08.2007

Job overview

  • Conceptualized and launched the Air Travel Department to cater and comply with air travel requests of individual and group travel primarily to South Asia
  • Generated air ticket sales over $1 million during the period of April 05 thru March 07 and provided overall air travel support that greatly complemented the land operating division of the company
  • Led the development and costing of India tour programs for FIT clients
  • Negotiated contracts with land operators.

Isram World (Division Orient Flexi Pax Ltd)

Air Travel Manager
02.2004 - 07.2004

Job overview

  • Responsibilities included accepting and processing air travel requests and documentation
  • Managed airline correspondence and reviewed air contracts
  • Promoting sales of Tour programs with special emphasis on Asia to Travel Agents.

Education

University Overview

Bachelors in Business/Commerce - University of Bombay (Mumbai) India.

Skills

  • Adept in MS Excel, Word, Outlook and PowerPoint
  • Intermediate Sabre GDS skills

Accomplishments

  • Invited as one of the leading outbound FIT operators by the Australian Tourist Commission to participate in a three-day training program in Jan 2003.
  • Invited to Familiarization trip [Lead Agent] on board the Star Cruise Luxury Liner, Star Virgo in Singapore in Aug 2002.
  • Invited to attend and speak at the Inaugural Road Show organized jointly by New Zealand Tourist Authority and Air New Zealand in Jan 2001. One of the selected few agents to successfully promote Travel New Zealand in India.

Language Fluency

Fluent, Basic proficiency, Basic proficiency, Fluent

Destinations Traveled

  • ASIA - India, Nepal, Thailand, Singapore, Hong Kong, Malaysia, Vietnam, Indonesia, China, Dubai and Abu Dhabi.
  • EUROPE- Russia, Czech Republic, France, Turkey and United Kingdom.
  • AFRICA - Tunisia.
  • CARRIBEAN- U.S. Virgin Islands, Dominican Republic, Antigua.
  • PACIFIC- Fiji, Australia and New Zealand.

Certification

AMERICAN AIRLINES TRAINING PROGRAM .

IATA / UFTAA CERTIFICATION ( STANDARD COURSE )

Timeline

Airport Customer Service Specialist

American Airlines
07.2022 - Current

Sales and Marketing Manager

Air Astana
10.2014 - 05.2018

Senior Consultant/Vice President

Sky Travel Inc.
01.2014 - 09.2014

Inside Sales / Air Travel Manager

Classic Escapes Inc.
04.2012 - 08.2013

Independent Travel Consultant

Self Employed
09.2008 - 10.2011

Operations Manager

Hari Holidays
09.2007 - 07.2008

Senior Travel Consultant

TCI Ltd
08.2004 - 08.2007

Air Travel Manager

Isram World (Division Orient Flexi Pax Ltd)
02.2004 - 07.2004

Similar Profiles

CREATE PROFILE
Naresh Lalwani