Experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Delivery Assurance Specialist
Fedex Ground (E-Class)
03.2024 - Current
Delivered packages to customer doorsteps and business offices.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Successfully avoided time delivery delays by carefully planning best routes.
Basketball Official
MSHSAA
03.2014 - Current
Instructed players and coaches on basketball game rules.
Handled high-stress situations using superior calming techniques with basketball fans.
Officiated competitive High school basketball games and AAU tournaments
Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
Traveled around the U.S. officiating basketball games.
Delivery Associate
Amazon
06.2023 - 03.2024
Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Inspected truck prior to delivery, checking for proper safety requirements.
Operated vehicle safely in highly congested areas with no traffic violations.
Expedited deliveries to meet customer deadlines and requirements.
Followed safety procedures and regulations to protect packages and vehicles.
Warehouse Manager
Parker Hannifin Corp.
10.2021 - 11.2022
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Consistently lifted materials weighing as much as 50 pounds.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Millwork Associate
Home Depot
01.2014 - 03.2020
help lead weekly production and operations contractor meetings, communicating and helping to resolve critical issues.
Helped customers complete purchases, locate items and join reward programs.
Used POS system to process sales, returns, online orders and gift card activations.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Business Office Associate
CarMax
06.2012 - 07.2016
Completed registration paperwork and sales documentation. Explained sales, warranty, and optional products.
Answered telephone and email inquiries from potential customers.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Shift Lead
Pizza Hut
07.2008 - 01.2013
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Business Administration - Entrepreneurship
Metropolitan Community College - Kansas City
Kansas City, MO
05.2023
High School Diploma -
Hickman Mills High School
Kansas City, MO
05.2010
Skills
10 years experience of Microsoft Word, Office, Excel etc
12 years of Customer service experience
3 years of Managerial skills
Great with organizing team meetings
2 Years of data Entry Experience
5 Years of Driving Experience (E-Class)
Timeline
Delivery Assurance Specialist
Fedex Ground (E-Class)
03.2024 - Current
Delivery Associate
Amazon
06.2023 - 03.2024
Warehouse Manager
Parker Hannifin Corp.
10.2021 - 11.2022
Basketball Official
MSHSAA
03.2014 - Current
Millwork Associate
Home Depot
01.2014 - 03.2020
Business Office Associate
CarMax
06.2012 - 07.2016
Shift Lead
Pizza Hut
07.2008 - 01.2013
Bachelor of Business Administration - Entrepreneurship