Larry Pettit

Seasoned professional with 20+ years of experience protecting client and company assets. Enthusiastic, highly motivated, and resourceful; can be counted on to get the job done. Outstanding analytic ability, interpersonal and communication skills, and problem solving competencies. Maintains highest level of confidentiality, impeccable integrity and professionalism.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of [Number] in the development of [Project name].
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Documented and resolved [Issue] which led to [Results].

• Earned Collector of the Year for collection agency owned by a $1.3 billion corporation. Collected over $502,000 winning a grand prize of a one-week expense paid trip for two to Cancun.
• Awarded certificate at conclusion of seven-week temporary assignment by Credit Management of an international information services provider with $2.68 billion annual revenue stating 'Thanks for the Professional Collection experience. You have been an asset to our team.'
• Initiated collection program for $331 million retailer. Developed a long-term client-customer relationship, created revised policy and procedures, and implemented new program. Decreased delinquency from 22% to 12% within six months.
• Contested the denial of numerous accident-health claims for the nation’s largest publicly held furniture chain. Submission of additional information resulted in a significant number of decisions being overturned and the assignment by management to handle all future claims.
• Spearheaded special project for regional collection agency. Reviewed, researched, and resolved two-year backlog of consumer correspondence for a specialized department. Completed a projected three-month project in two months.

• Principles of Bank Operations, American Institute of Banking
• Analyzing Financial Statements, American Institute of Banking
• Law and Banking, American Institute of Banking
• ACA Professional Telephone Collectors’ Techniques Seminar, American Collectors Association
• ACA Communication and Collections School, American Collector Association