Larry Phillips
Pineville,Missouri
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Manager
Business Brokers Associates, LLC
Pineville , Missouri
2008.10 - Current
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Established and managed yearly budgets of up to $[Amount].
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence06.1992
Skills
- Work Planning and Prioritization
- Sales Techniques
- Project Management
- Verbal and Written Communication
- Project Planning
- Managing Operations and Efficiency
- Contract Development and Management
- Lead Generation
- Business Development
- Customer Service
- Decision Making
- Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Business Brokers Associates, LLC
2008.10 - Current
Bachelor of Arts - Psychology
University of Kansas
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