Larry Poulton
Orlando
Summary
Dynamic leader with extensive experience in the service industry. Skilled in effective decision-making and team collaboration, fostering strong relationships that drive customer satisfaction and business growth. Committed to operational excellence and strategic visioning.
Overview
26
26
years of professional experience
Work History
CEO Service Provider
Self Employed
01.2000 - Current
- Developed and implemented strategic business plans to drive organizational growth.
- Collaborated with stakeholders to align company objectives and enhance operational efficiency.
- Conducted market analysis to identify trends and inform decision-making processes.
- Oversaw financial management, including budgeting and resource allocation strategies.
- Built partnerships with key industry players to expand market presence and opportunities.
- Fostered strong relationships with industry partners to expand business opportunities.
Maitre D'
Top of Daytona
01.2011 - 01.2016
- Managed dining room operations to ensure exceptional guest experiences.
- Coordinated front-of-house staff schedules, optimizing workflow and service efficiency.
- Oversaw table assignments and reservations, enhancing seating arrangements for peak times.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Implemented quality control measures, improving food presentation and service speed.
- Collaborated with kitchen staff to synchronize service timing and guest satisfaction.
- Resolved guest complaints promptly, ensuring continued loyalty and positive reviews.
Captain Waiter
Charlies Steakhouse
01.2008 - 01.2011
- Supervised daily operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored junior staff on best practices and customer engagement techniques.
- Coordinated team efforts during peak service hours to enhance efficiency and workflow.
- Developed and implemented strategies to improve table turnover rates and dining experiences.
- Conducted regular training sessions on menu updates, specials, and wine pairings for staff expertise.
- Showed high-level understanding of fine dining standards and practices.
Head Waiter
Skyline Restaurant
02.2005 - 02.2008
- Supervised dining room operations, ensuring seamless service and guest satisfaction.
- Trained and mentored junior waitstaff on service standards and best practices.
- Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
- Developed and implemented training programs to enhance team performance and efficiency.
- Enhanced menu presentation techniques, contributing to an elevated dining atmosphere.
Education
Bachelor of Science - Business Administration And Management
Michigan State University
East Lansing, MI06-1983
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Maitre D'
Top of Daytona
01.2011 - 01.2016
Captain Waiter
Charlies Steakhouse
01.2008 - 01.2011
Head Waiter
Skyline Restaurant
02.2005 - 02.2008
CEO Service Provider
Self Employed
01.2000 - Current
Bachelor of Science - Business Administration And Management
Michigan State University