Larry Sanchez
Tucson/ Relocating To Prescott ,AZ
Summary
Resourceful Service Advisor with 22 years of experience in vehicle maintenance consultation and service coordination. Skilled in streamlining operations, fostering client relationships, and achieving high customer satisfaction ratings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Advisor
Chapman Automotive Dealership VW
Tucson, AZ
06.2004 - Current
- Coordinated service appointments to optimize workflow and minimize customer wait times.
- Maintained accurate records of customer interactions and service history for improved follow-up.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Implemented feedback mechanisms to gather customer insights for continuous service improvement.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Chapman Audi
Tucson, AZ
01.2018 - 01.2019
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Assisted customers in understanding service options and vehicle maintenance needs.
Service Advisor
Chapman Acura
Tucson, AZ
06.2006 - 05.2009
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Salpionte Catholic High School
Tucson, AZHigh School Diploma -
Home-based Learning
Associate of Applied Science - Welding
Pima Community College
Tucson, AZ05.1990
Associate of Applied Science - Auto Technician
Phoenix Institute of Technology
Phoenix, AZ06.1987
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Service recommendations
- Client rapport
- Repairs scheduling
- Documentation and reporting
- Team collaboration
- Warranty claims process management
- Customer retention
- Service order flow
- Tech-Savvy
- Mechanical aptitude
Accomplishments
- Supervised team of 7 staff members at Porsche and Jaguar owned by Beaudry Automotive.
- brought together a group of vw service advisors to work as a team instead of an individual.
- completed many training modules in customer service,customer retention,shop and time management and technician/mechanic relations.
- certified master scube diver
Certification
- Certified Transmission , ASE - certifications
- mitsubishi,honda,porsche,jaguar, acura,audi ,jeep,chrysler and vw that i have many certifications of completed service consultant ,management and technician modules/courses have been completed.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Chapman Audi
01.2018 - 01.2019
Service Advisor
Chapman Acura
06.2006 - 05.2009
Service Advisor
Chapman Automotive Dealership VW
06.2004 - Current
High School Diploma -
Salpionte Catholic High School
High School Diploma -
Home-based Learning
Associate of Applied Science - Welding
Pima Community College
Associate of Applied Science - Auto Technician
Phoenix Institute of Technology