Larry Shea Morales
Jersey City
Summary
Dynamic and personable business professional with over 21 years of management experience in the customer service sector. Renowned for diplomatic communication and tactful interactions with professionals and customers at all levels, fostering positive relationships and collaboration. Exhibits flexibility and versatility in adapting to changing environments while maintaining a sense of humor under pressure. Proven track record in building strong teams that drive exceptional service delivery and enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
111 Skin Spa
04.2024 - Current
- Answering multi-line phones and directing calls
- Scheduling appointments for guests, checking them in and out, assisting guests with inquires, and maintain guest satisfaction.
- Assisting the director with any help they may need
- Worked effectively in fast-paced environments.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Supervised daily front desk operations to ensure exceptional guest experiences.
Sales Supervisor
Warby Parker
11.2017 - 04.2024
- Answering questions, styling, and checking in customers for the Docotor
- Visual Lead & Employee Engagement Lead
- Oversaw product inventory management, ensuring optimal stock levels for customer demand.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Approving and making schedules
- Led sales team to exceed performance targets through effective coaching and ongoing training.
Store Manager
GameStop Queens
04.2016 - 11.2017
- Ensured all customers received exquisite service
- Managed inventory control, cash control, scheduling, and store opening and closing procedures.
- Maintain cleanliness of the store and things are placed according to floor plan
- Led store operations to maximize sales and enhance customer experience.
- Trained and mentored staff to improve performance and maintain high standards.
Assistant Manager
Vitamin Shoppe New York
04.2013 - 02.2016
- Assist store manager with the day to day operations
- Trained and mentored team members on customer service best practices and product knowledge.
- Create schedules for all employees
- Maintained relationship with vendors & Manage community outreach
- Led daily operations, ensuring efficient inventory management and stock replenishment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Manager
Blockbuster Inc Ridgewood
09.2008 - 04.2013
- Ensured all customers received exquisite service
- Managed employees & store in absence of store managers
- Maintain cleanliness of the store
- Implemented inventory management strategies to maintain stock levels and minimize shrinkage.
- Maintaining customer memberships
- Supervised daily store operations, ensuring optimal customer service and team performance.
Front Desk
Whitehall Storage Facilities
09.2005 - 09.2008
- Sorting mail and answering calls to multiple galleries and storage rooms
- Assisting guest with directions and bringing them to their destination
- Assisting with scheduling, planning, and hosting events
- Responsibilities
Education
CUNY-BMCC
New York, NYSkills
- Computer Savvy (outlook, excel, POS system, google doc, & booker)
- Ability to recruit and train new employees
- Outstanding leadership abilities
- Terrific communication and listening skills
- Ability to create and maintain relationships with clientele and vendors
- Guest relations
- Conflict management
LANGUAGES
English
AWARDS
Nutritional Adviser
Timeline
Front Desk Manager
111 Skin Spa
04.2024 - Current
Sales Supervisor
Warby Parker
11.2017 - 04.2024
Store Manager
GameStop Queens
04.2016 - 11.2017
Assistant Manager
Vitamin Shoppe New York
04.2013 - 02.2016
Shift Manager
Blockbuster Inc Ridgewood
09.2008 - 04.2013
Front Desk
Whitehall Storage Facilities
09.2005 - 09.2008
CUNY-BMCC