Larry Stafford
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in overcoming many challenges. Will adapt to any job role as long as given the opportunity. My work ethic will outshine experience any day. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
InTouch Cx
Mesa, AZ
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mechanical Truck Operator
Arizona Desert Sweeping
Phoenix, AZ
01.2022 - 02.2023
- Operate heavy machinery to clean public areas like city streets, highways, and parking lots.
- Promoted a positive company image by maintaining a professional demeanor and clean truck exterior, fostering strong customer relationships.
- Consistently met or exceeded performance goals set by management regarding delivery times and customer satisfaction ratings.
Warehouse Associate
Amazon Warehouse
Phoenix, AZ
12.2021 - 12.2022
- Managing, organizing, and/or retrieving stock in the warehouse, and carrying out other relevant duties as assigned by Amazon.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Airport Wheelchair Assistant
Phoenix Sky Harbor International Airport
Phoenix, AZ
06.2016 - 12.2020
- Responsible for providing assistance to passengers requiring mobility support.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Education
Diploma -
West Leyden
Northlake, IL05.2014
Skills
- Customer Service
- Flexibility
- Adaptability
- Problem Solving Skills
- Attention to detail
- Can stand for long periods of time
- Critical thinking
- Teamwork
- Leadership
- Hardworking
- Dedicated
- Driven
Timeline
Customer Service Representative
InTouch Cx
05.2024 - Current
Mechanical Truck Operator
Arizona Desert Sweeping
01.2022 - 02.2023
Warehouse Associate
Amazon Warehouse
12.2021 - 12.2022
Airport Wheelchair Assistant
Phoenix Sky Harbor International Airport
06.2016 - 12.2020
Diploma -
West Leyden