Results-driven Technical Service with expertise in optimizing operations, ensuring safety compliance, and delivering exceptional customer service.
Results-driven Technical Service with expertise in team leadership, quality assurance, and problem-solving. Proven ability to optimize operations and enhance productivity in technical service environments.
Overview
49
49
years of professional experience
Work History
Site Manager (technical Service)
DuBois Chemicals
10.2017 - 07.2024
Oversaw daily operations, ensuring compliance with safety and quality standards.
Managed site, optimizing material flow and inventory management.
Met with paper machine managers to ensure all standards were being met.
Ran drawdowns on the pumps to maintain proper chemical flows to the machines
Ran chemical titrations to make sure the proper balance of chemicals were being used
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Maintained records and logs of work performed and materials and equipment used.
Serviced International Paper Savannah GA, Georgia Pacific Rincon GA. Georgia Pacific Monticello Coastal Paper Wiggins MS, Marcal Paper Natchez MS.
Sales/Service Technician
Voith Paper And Rolls
05.2010 - 05.2017
Diagnosed mechanical issues in paper production machinery to ensure optimal performance.
Conducted routine maintenance and inspections on equipment to enhance reliability.
Collaborated with engineering teams to implement system upgrades and improvements.
Trained junior technicians on equipment operation and safety protocols, fostering skill development.
Installed paper making Fabrics on the machines
Performed press scans
Led troubleshooting efforts during production failures, restoring operations swiftly and effectively.
Explained diagnostic findings to customers and outlined repair or service options.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Serviced Mills in International Paper Bogalusa LA, Coastal Paper Wigggins MS, International Paper Pensacola FL, Georgia Pacific Brewton, AL, WestRock Panama City FL and Cedar Springs, AL, International Paper Pine Hill, AL, Prattville, AL
Sales/Service Technician
Weavexx Fabrics And Rolls
09.1996 - 07.2007
Developed preventive maintenance schedules, reducing downtime and improving efficiency.
Analyzed workflow processes to identify areas for operational enhancements and cost savings.
Managed inventory of spare parts, ensuring availability for timely repairs and maintenance activities.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Performed press scans and drainage studies on paper machines at many different Paper Mills.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Serviced mills at International Paper Bogalusa, LA, Coastal Paper Wiggins, MS, Several mills in Texas, Arkansas and New Mexico, Stone Container Hodge, LA, Monroe LA,
Shift Supervisor
International Paper
09.1975 - 09.1996
Supervised daily operations, ensuring adherence to safety protocols and production standards.
Trained and mentored team members on equipment usage and operational efficiencies.
Coordinated workflows to enhance productivity and optimize resource allocation.
Implemented process improvements that reduced downtime and increased output quality.
Worked up from the bottom position at the Mill to the Supervisor Position
Education
Graduate Certificate - Seismograph Reading
Nichols State University
Thibodaux, LA
07-1974
Skills
Team leadership
Site inspection and management
Quality assurance
Problem-solving
Multitasking and organization
Customer service
Proficient in [software]
Timeline
Site Manager (technical Service)
DuBois Chemicals
10.2017 - 07.2024
Sales/Service Technician
Voith Paper And Rolls
05.2010 - 05.2017
Sales/Service Technician
Weavexx Fabrics And Rolls
09.1996 - 07.2007
Shift Supervisor
International Paper
09.1975 - 09.1996
Graduate Certificate - Seismograph Reading
Nichols State University
Salesman Of the Year
I was servicing and selling to a small paper mill in deep South Lockport LA to Valentine Paper for Weavexx when this occured