Asma Liban

- Worked directly with Director of Admissions

-Collaborated with Marketing, Academic Success, Student Enrollment, Student Records to increase student retention rates

- Sat on interview committees for multiple departments

- Trained incoming employees, student workers and volunteers

- Lead bi-weekly information sessions, planned recruitment events, Open Houses, etc.

- Wrote monthly newsletter

-Created weblinks for events on college website

- Evaluated transcripts, test scores, and other application materials to determine eligibility for admission.

- Cross trained in other departments

- Attended events on behalf of Saint Paul College

- Completed weekly outreach to prospective students and community members

- Stayed up-to-date on relevant laws, policies, and best practices in college admissions.

- Collaborated with high school counselors, community organizations, and alumni to expand the college's outreach efforts.

- Generated reports on recruitment activities, application numbers, and yield rates.

- Lead many presentations on behalf of college

- Used data to analyze recruitment strategies and make recommendations for improving enrollment outcomes.

• Coordinate the work of VP of Technology
• Assigning and reviewing work
• Resolve advanced problems
• Train new employees
• Monitors systems in operation and quickly troubleshot errors
• Advise upper management of problem areas
• Liaison with other departments
• Follows up with clients to verify optimal customer satisfaction following support engagement and problem resolution

• Evaluated applicant credentials, conducted initial interviews and pre-screening assessments
• Collaborated with hiring managers/lead recruiters to understand job requirements and expectations
• Developed recruiting strategies to identify qualified candidates and build network
• Utilized social media platforms such as Facebook, Instagram, Twitter, etc
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible

• Responsible for training and developing Customer Service Associates
• A member of the Junior Management Team
• Ensure compliance to scheduling, hiring, payroll and business planning processes

• Oversaw day-to-day production activities in accordance with business objectives.
• Defined, implemented, and revised operational policies and guidelines
• Monitored office workflow and administrative processes to keep operations running smoothly
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
• Developed systems and procedures to improve operational quality and team efficiency
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement

• Assisted all departments when short staffed
• Trained and scheduled new employees
• Resolved escalated issues