Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Hi, I’m
Larry Walker Jr
Baltimore,MD
Summary
Overview
14
years of professional experience
1
Certification
Work History
Amazon Fulfillment Center
Amazon Associate
09.2015 - Current
Job overview
- As a problem solver for outbound, I corrected mismatched sorts and repackaged products if necessary
- I was also responsible for scanning and labeling outgoing products as well as loading merchandise onto outgoing delivery trailers
- Utilized MS Word and Adobe Acrobat to create summaries and logs of product details
- Conducted user research and testing to improve task completion of SAM interface system.
Amazon Customer Service
Customer Service Rep
03.2011 - 01.2015
Job overview
- Used problem solving skills to assist customers in accelerating their orders and correcting post-sale issues
- Communicated effective solutions and utilized tools such as Knowledge Owl and Bettermode to negotiate customer accounts.
Education
The Community College of Baltimore CountyCatonsville, MD
GED
06.2026
University Overview
Skills
- User Research
- Usability Testing
- Prototyping
- Wireframing
- Information Architecture
- Adobe XD
- Figma
- Invision
Computer Skills
Attention to Detail
Time Management
Customer interaction
Certification
- Foundations of User Experience (UX) Design
- Start the UX Design Process: Empathize, Define, and Ideate
- Build Wireframes and Low Fidelity Protypes
- Conduct User Research and Test Early Concepts
- Create High Fidelity Designs and Prototypes in Figma
- Responsive Web Design in Adobe XD
- Design a User Experience for Social Good and Prepare for Jobs
Techniques
Techniques
- UX Research
- Interaction Designer
Personal Information
Personal Information
Title: Entry Level UX DesignerQuote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Availability
See my work availability
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Available
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Timeline
Amazon Associate
Amazon Fulfillment Center
09.2015 - Current
Customer Service Rep
Amazon Customer Service
03.2011 - 01.2015
- Foundations of User Experience (UX) Design
- Start the UX Design Process: Empathize, Define, and Ideate
- Build Wireframes and Low Fidelity Protypes
- Conduct User Research and Test Early Concepts
- Create High Fidelity Designs and Prototypes in Figma
- Responsive Web Design in Adobe XD
- Design a User Experience for Social Good and Prepare for Jobs
The Community College of Baltimore County
GED
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