Larry Wilkins
Dispatcher
Manchester,NH
Summary
Proven Escalation Specialist from Comcast,customer relationship management to enhance customer satisfaction. Expert in route navigation and emergency protocols, significantly improving response times and operational efficiency. Skillfully managed team dynamics dispatching and minimizing delays.
Overview
26
26
years of professional experience
Work History
Dispatcher
Comcast
Hudson, NH
09.1998 - 11.2024
- Experienced Escalation Specialist with a demonstrated history of working in the telecommunications industry. Skilled in Microsoft Excel, Management, Customer Service, Sales, and Customer Satisfaction. Strong support professional with a Associate's degree Business Management.
- Dispatched drivers to meet daily delivery needs for company customers.
- Participated in team meetings discussing changes in procedures or processes.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Arranged for repairs to restore service and schedules.
- Provided timely updates to customers regarding their orders or requests.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Received and dispatched calls for emergency services.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Education
Associate of Arts - Digital Business Management
06-1985
Skills
- Driver communication
- Route navigation
- Equipment management
- Attention to detail
- Customer relationship management
- Emergency protocols
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher - Comcast
09.1998 - 11.2024
Hesser College - Associate of Arts, Digital Business Management
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