Healthcare professional seeking a position within a healthcare environment that could utilize and benefit 15+ years of management, leadership and patient service experience as well as superb organizational skills, innovative thinking and problem solving.
Overview
11
11
years of professional experience
Work History
Admissions Quality and Audit Representative
Byrd Regional Hospital
03.2022 - Current
Assisted in training new hires and offered ongoing support to help them reach their full potential.
Analyzed medical records to satisfy insurance company mandates.
Reviewed outgoing bills for eligibility and accurateness.
Verified insurance of patients to determine eligibility.
Filed and updated patient information and medical records.
Kept high average of performance evaluations.
Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of registration and audit services.
Clinical Coordinator
Fast Pace Health Urgent Care
03.2021 - Current
Managed daily administrative tasks to ensure smooth operations within medical office environment.
Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Admissions Supervisor
Byrd Regional Hospital
02.2020 - 03.2021
Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Placed new supply orders, managed inventory and restocked clerical spaces.
Continually updated knowledge on changing insurance policies or medical regulations to maintain professional expertise in registrar role.
Played instrumental role in achieving departmental goals related to patient registration metrics such as wait times, accuracy rates, and overall customer satisfaction scores.
Established team priorities, maintained schedules and monitored performance.
Admissions Specialist & Lead Specialist
Byrd Regional Hospital
04.2013 - 02.2020
Expedited emergency department admissions by efficiently gathering essential information from incoming patients under high-pressure situations.
Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.