Larry Young
West Des Moines
Summary
Dedicated and self-motivated with a strong focus on customer service, effective communication, and adaptability. Proven management, Law Enforcement, and investigation skills. Demonstrated exceptional multitasking skills with the ability to work under pressure.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Amazon Flex
Des Moines, IA
08.2023 - Current
- Delivered packages efficiently while adhering to strict timelines and safety protocols.
- Navigated optimized routes using GPS technology to enhance delivery speed and accuracy.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Communicated effectively with customers regarding delivery status and service inquiries.
- Delivered packages to customer doorsteps and business offices.
Senior Fraud Specialist
Wells Fargo
West Des Moines, IA
06.2021 - 08.2023
- Conducted investigations to determine customers' credit card dispute rights.
- Demonstrated exceptional customer service experience.
- Worked in coordination with company's fraud division.
- Followed strict company policies and regulations to resolve the customers issues with the disputed transaction.
Research Analyst
Wells Fargo
West Des Moines, IA
11.2020 - 06.2021
- This was a work from home position handling customer complaints related to Wells Fargo discrepancies on the 3 major credit reports.
- Completed thorough investigations and corrected the customer's credit reports to reflect accurately or issued a letter to the customer indicating that the credit reports were reporting correctly.
Service Manager
Old Chicago
Ames, IA
08.2019 - 06.2021
- Led service operations to enhance customer satisfaction and streamline workflow.
- Developed training programs for staff to improve service delivery and efficiency.
- Implemented quality control measures to ensure consistent service standards across all shifts.
- Analyzed customer feedback to identify improvement areas, driving strategic initiatives for service enhancement.
- Coordinated scheduling and staffing to optimize resource allocation and maintain operational flow.
- Fostered a team environment that encouraged collaboration and high performance among service staff.
- Conducted regular performance evaluations to mentor staff, promote professional growth, and improve team dynamics.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Buffalo Wild Wings
Des Moines, IA
05.2016 - 05.2019
- Same job description as Old Chicago.
Claims Adjuster
Grinnell Mutual
Grinnell, IA
08.2007 - 06.2009
- Evaluated and processed insurance claims to determine validity and settlement amounts.
- Collaborated with policyholders and agents to gather necessary documentation for claims processing.
- Analyzed claim data using proprietary software to identify discrepancies and mitigate fraud risks.
- Mentored junior adjusters on best practices for claims investigation and resolution processes.
Police Sergeant/Narcotics Detective
Helena Police Department
Helena, AL
08.1996 - 08.1999
- Supervised daily operations of patrol units to ensure community safety and compliance with regulations.
- Developed and implemented training programs for new officers, enhancing skills and operational readiness.
- Coordinated investigations, collaborating with local agencies to gather evidence and resolve cases efficiently.
- Led crisis intervention initiatives, applying de-escalation techniques to manage high-stress situations effectively.
- Established community outreach programs, strengthening relationships between police department and local residents.
- Managed incident responses, ensuring proper documentation and adherence to departmental policies during critical events.
Education
Bachelor of Science - Forensic Science
Jacksonville State University
Jacksonville, AL12-1989
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Delivery Driver
Amazon Flex
08.2023 - Current
Senior Fraud Specialist
Wells Fargo
06.2021 - 08.2023
Research Analyst
Wells Fargo
11.2020 - 06.2021
Service Manager
Old Chicago
08.2019 - 06.2021
Service Manager
Buffalo Wild Wings
05.2016 - 05.2019
Claims Adjuster
Grinnell Mutual
08.2007 - 06.2009
Police Sergeant/Narcotics Detective
Helena Police Department
08.1996 - 08.1999
Bachelor of Science - Forensic Science
Jacksonville State University