Enthusiastic and hardworking professional with a motivational and hands-on approach. Assertive and focused to adapt to changing circumstances and lead facility training operations into the future by capitalizing on emerging demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Personal Training
ProResults
10.2023 - Current
Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
Overseeing the growth and development of the personal training department
Developed strong relationships with clients, fostering trust and commitment to their personal fitness journey.
Conducted regular performance evaluations for personal trainers, identifying areas for improvement and providing targeted coaching.
Evaluated member feedback and implemented improvements based on suggestions, leading to enhanced program offerings and client experiences.
Hired and recruited new team members to expand offerings and meet customer demands.
Set monthly goals and quotas.
Assisted in the hiring process for new personal trainers, ensuring the right fit for the team and maintaining high standards of service delivery.
Established partnerships with local businesses to promote community involvement outside of the gym setting.
Maintained a safe training environment by enforcing gym rules and regulations while promoting proper exercise techniques.
Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success.
Provided exceptional customer service by addressing member inquiries promptly and effectively resolving any issues or concerns that arose during their fitness journey.
Streamlined scheduling processes for personal training sessions, improving efficiency and client satisfaction.
Stayed up-to-date with industry trends through continued education courses, sharing knowledge with staff to maintain cutting-edge programming offerings within the facility.
Business Owner & Entreprenuer
Program Design by LBS
11.2011 - 11.2015
Obtained long-term clients using networking and social media marketing
Used nutritional/medical knowledge to create personalized plans
Provided flexible and effective training programs based on individual needs
Effectively communicated with clients using medical and health terminology to build lasting relationships
Kept detailed records to operate business efficiently and maximize results.
Trainer & Manager
Fit Together
08.2009 - 10.2011
Worked to obtain and maintain clients in a private personal training studio
Responsibilities included appointment setting, bookkeeping, maintenance, and customer service
Provided a top-notch experience with expertise in strength and flexibility training, resistance training, rehabilitation, and cardiovascular improvement
Consistently acquired 1-2 new clients per month.
Traveling General Manager
Custom Built
09.2007 - 07.2009
Managed a growing company of certified, subcontracted personal trainers
Traveled to gyms around the US to develop personal training programs
Trained a full staff of managers and employees on sales, service standards, and leadership
Specialized teaching included safe equipment handling, proper execution, effective client/trainer communication, and valuable use of feedback
Consistently upheld sales and hiring standards and quotas.
Area General Manager
LA Fitness
09.2004 - 11.2007
Successfully lead staff in a fast-paced, sales-based work environment
Met and exceeded sales deadlines and quotas
Responsible for the development and growth of 8 other managers.
Education
Valencia Community College
Orlando, FL
01.2000
Colonial High School
Orlando, FL
01.1999
Skills
Nutrition counseling
Team Management
Customer Relationship Management
Recruitment and hiring
Client Relationships
Strength training
Functional Training
Staff Training
Scheduling Coordination
Fitness assessment
Injury Prevention
Team Bonding
Body composition analysis
Customer Retention Strategies
Client Engagement
Personal training and coaching
Certification
Personal Training certification through "Expert Ratings"
Trained in CPR
Group Exercise certification
1,000+ hours of rehabilitation training for all ages
Notableaccomplishments
Program Design by LBS Introduced the PT methodology of muscle confusion into personalized plans allowing clients to train more independently
Fit Together Achieved the highest rate of returning clients who had successfully completed their previous program
Custom Built First General Manager to exceed sales quota in the first city on the job
LA Fitness Top 3 in the US in Sales Production each year
Promoted to General Manager in less than 90 days
Career Overview
I am seeking a position that will allow me to utilize my client retention, cold calling, customer service and health and medical background to contribute to a growing company. The ideal environment would be exciting, fast paced where teamwork is a focal point and advancement is nurtured. I strive to exceed the expectations of my employer, and ultimately be an asset to any organization I'm apart of.
References
Sara Robbins, Licensed Real Estate Broker's Assistant, 407.587.9085
Kim Freeman, CEO of Freeman Formula, 315.254.3186
Ian Wang, Telecommunications Supervisor, 917.396.0786