Lartashia Taylor
State of Maryland
Parkville,MD
11
years of professional experience
1
Certification
1
Language
Detail-oriented administrative professional experienced in managing office services, maintaining records, and operating office equipment. Enhances team collaboration and drives results while adapting to changing needs. Strong skills in customer service, data entry, and document handling focus on efficiency and accuracy.
Skills
Data visualization
Customer support
Appointment coordination
Organizational management
Document handling
Appointment scheduling
Records management
Phone communication
Data privacy management
Agenda setting
Organizational management
Cross-functional collaboration
Verbal communication
Workplace ethics
Accomplishments
- I received Certificate of Appreciation
- Employee of Month
Work History
Office Service Clerk
3 Years 9 Months- Reviewed and screened applications for Family Investment Administration programs, verifying and interpreting information needed to make determinations and resolve problems by agency policies and procedures.
- Enters customer information and records information into the appropriate database, screens applications for benefits, and pends cases in E&E
- Interviewed and interacted with applicants/recipients to request verifications, assisting customers in obtaining required information efficiently.
- Screen applications received from customers and complete worksheets to determine if they meet eligibility requirements for Accelerated Certification of Eligibility, month certification of Medical Assistance.
- Monitors and tracks cases that appear on pending reports, so that a decision of eligibility can be made within appropriate timelines.
- Prepares and edits correspondence, reports, charts, forms, graphs, schedules, and other documents using the keyboard of a personal computer.
- Provided related clerical support services.
Quality Infection Control Assistant
7 Months- Reviewed active and pending onboarding and termination of employees to ensure compliance and readiness.
- Coordinated scheduling, cancellation, and rescheduling of appointments across multiple systems to optimize workflow.
- Managed employee health records, vaccinations, labs, PPE distribution, and facilities orders, ensuring accurate import of immunizations via Immunet.
- Conduct employee fit test.
- Scheduling, cancellation, and rescheduling appointments via multiple systems.
- Performed fit tests for employees to ensure proper equipment usage.
Assistant Operations Office/Team Leader
1 Year 10 Months- Train all newly hired PSR staff, take ownership of the office leadership process, and develop eco-friendly initiatives in the company.
- Trained newly hired PSR staff, led office leadership process, and developed eco-friendly initiatives.
- Collaborated with staff, suppliers, and clients to ensure smooth operations.
- Liaising with staff, supplies, and clients.
- Scheduling, cancellation, rescheduling of patients, and processing referrals.
- Obtaining patients' addresses, contact details, verifying insurance, billing, and medical histories.
- Assisted patients in filling out patient history forms, consent forms, and payment contract forms.
- Reviewed patient accounts to identify delinquent accounts and collected overdue payments to improve financial health.
- Assigned tasks to team members, prioritizing urgent tasks for timely completion.
- Obtain proper authorization for treatment procedures
- Manage accounting procedures pertaining to payments.
- Acting as a first point of contact: dealing with patients, correspondences, and phone calls.
Switchboard Operator
3 Years- Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone lines.
- Welcomed visitors at hospital entrance, ensuring a friendly atmosphere.
- Operated paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Managed overhead beeper paging system to facilitate communication within the hospital.
- Developed daily schedules for on-call administration and medical staff to ensure adequate coverage.
- Schedule appointments via multiple systems, cancellations, and rescheduling of patients.
- Created daily schedules of on-call administration and medical staff.
- Coordinated and executed proper hospital emergency procedures.
- Maintained detailed records of all incoming and outgoing calls for reference.
- Scheduled appointments via multiple systems, cancellations, and rescheduling of patients.
Education
Bachelor of Science - Information Technology
High School Diploma - General Studies
Affiliations
- Reading books
- Helping feed the Homeless
Certification
- Medication Technician 01/2023
Languages
English
References
References available upon request.
Timeline
Office Service Clerk
State of Maryland
01.2023 - CurrentRead More
Quality Infection Control Assistant
Chase Brexton Health Care
01.2022 - 08.2022Read More
Assistant Operations Office/Team Leader
Ascension
12.2019 - 10.2021Read More
Switchboard Operator
Mercy Medical Center
08.2015 - 08.2018Read More
Southern High School
High School Diploma from General Studies
Read More
The Community College of Baltimore County
Bachelor of Science from Information Technology
Read More