LaRya Stephenson
Denham Springs,LA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Teleperformance USA through adept problem-solving and strong communication skills. Demonstrated adaptability and reliability across roles, improving delivery processes and inventory management. Achieved significant reductions in vehicle downtime, contributing to a positive work atmosphere and fostering client relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
08.2023 - Current
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
- Maintained strong relationships with clients through proactive communication and personalized service.
Overnight Stocker
Walmart
05.2023 - 08.2023
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Participated in regular store audits, ensuring accurate inventory counts and addressing discrepancies in a timely manner.
Customer Service Representative
Teleperformance USA
01.2022 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
Scholastic Book Fairs
09.2019 - 12.2021
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Walker High School
Walker, LASkills
Adaptability
Communication
Teamwork
Positive Attitude
Reliable
Problem-Solving
Timeline
Delivery Driver
DoorDash
08.2023 - Current
Overnight Stocker
Walmart
05.2023 - 08.2023
Customer Service Representative
Teleperformance USA
01.2022 - 05.2022
Warehouse Worker
Scholastic Book Fairs
09.2019 - 12.2021
Walker High School