Larymar Rivera Perez
Wilkes-Barre,PA
Summary
- Highly talented and resourceful, offering cross-functional skills resulting from significant years of providing excellent customer service to accommodate needs of the business. Seeking a position as an IT Support Specialist to utilize my technical skills and knowledge in providing excellent IT support and troubleshooting services. Strong knowledge of computer hardware, software, and networking systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician II, Collections
American Red Cross
Hanover Township, PA
11.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided excellent customer service while interacting with donors.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Dispatcher Coordinator
Latino Tax Services
Wilkes-Barre, PA
05.2022 - 06.2023
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
Help Desk Support Representative
Ivelisse Multi-services
Wilkes-Barre, PA
06.2021 - 11.2021
- Assisted customers with technical issues and provided troubleshooting support over the phone and via email.
- Resolved hardware and software problems and documented solutions for future reference.
- Assisted in maintaining computer systems, including installations, upgrades, and software configurations.
- Collaborated with team members to provide efficient and effective customer support.
Education
Some College (No Degree) - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Information tracking
- Analytical and Strategic Planning
- Leadership and Team Building
- Operations and Office Management
- Human Relations Management
- Customer Service and Satisfaction
- Articulate Oral and Written Communication
Certification
- Google IT Support Professional Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Technician II, Collections
American Red Cross
11.2023 - Current
Dispatcher Coordinator
Latino Tax Services
05.2022 - 06.2023
Help Desk Support Representative
Ivelisse Multi-services
06.2021 - 11.2021
Some College (No Degree) - Information Technology
Western Governors University