Daniel Harrison
McKinney,TX
Summary
Boasting a remarkable track record and valuable input in the realm of management, customer service, and installation. My main focus lies in delivering top-notch customer service and ensuring optimal operational efficiency. I effortlessly adjust to fast-paced, high-pressure scenarios that demand meticulous attention to detail and swift action for problem-solving. Exceptional skills in team building and interpersonal relations enable me to inspire and drive colleagues towards achieving outstanding performance and upholding the highest standards of excellence.
Overview
11
11
years of professional experience
Work History
Smart Home Technician II
Nebraska Furniture Mart
11.2019 - Current
- Responsible for leading 4-5 jobs per day
- Engaging with customers to address their audio/video/network installation and repair needs.
- Entrusted with imparting industry best practices to new team members through training sessions
- Continued education with certifications: Fundamentals of Audio, Fundamentals of Equipment Installation, Fundamentals of Retrofit, Fundamentals of Video, Fundamentals of Wiring Cables, and currently working on finishing Cedia CIT.
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Organized work to meet demanding production goals
- Demonstrated to customers proper methods for operating equipment after it had been installed
Service Supervisor
Rise Broadband
06.2017 - 10.2019
- Collaborated with senior management on multiple functions including customer success and finance, increasing survey submissions from 60% previous month to 75% by identifying pain points of customer feedback
- Evaluated 10+ employees through surveys and labor hours assessing strengths and overall skills which improved productivity for tasks by 23% daily
- Managed technicians completing on average 50-60 jobs daily
- Created training course on best industry practices, resulting in 35% increase in productivity within first year of employment of new technicians compared to previous years.
- Assisted in development of routing and scheduling software resulting in decreased time spent driving and increasing time spent on jobs.
- Performed Quality Checks on jobs completed to verify client expectations were met and and satisfied with results.
Job Superintendent
Ford Audio, Video
02.2016 - 06.2017
- Managed installation projects from each site ensuring jobs were completed safely, to specification, within budget, and on time.
- Created labor plans, maintaining safety standards, assigned equipment, overseeing job execution, assisting with installations as needed, and completing documentation and reports throughout projects.
CCTV Service Technician
Spy Centre Security
10.2015 - 02.2016
- Installation of new electronic equipment and components such as Access Control, Cameras, Alarm, and Gate operators
- Configure Network switches and access control systems.
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Explained diagnostic findings to customers and outlined repair or service options
Service Technician Level lll
Rhino Communications
06.2012 - 10.2015
- Install, setup, and configure Network and Voip services for commercial and residential areas
- Set up Home and Small Business computers and networks
- Responsible for troubleshooting network problems at the end-user level
- Solved customer's internet issues including, intermittent signals, informing of current outages, and hardware diagnostics
- Installed and maintained Motorola Canopy, ZTE, and LTE network equipment.
Education
High School Diploma -
Farmersville High School
Farmersville, TX2012
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Mac and Windows OS
- Networking
- Leadership
- URC Programming
- Troubleshooting
- Attention to Detail
- Setup and Installation
- Extensive Organizational Skills
- Project Management
- Information Tracking
- Deadline Compliance
- Staff Training
- Multitasking and Organization
- Video Conferencing
- Customer Service Management
- File Management Software
- Retail Sales Customer Service
Timeline
Smart Home Technician II
Nebraska Furniture Mart
11.2019 - Current
Service Supervisor
Rise Broadband
06.2017 - 10.2019
Job Superintendent
Ford Audio, Video
02.2016 - 06.2017
CCTV Service Technician
Spy Centre Security
10.2015 - 02.2016
Service Technician Level lll
Rhino Communications
06.2012 - 10.2015
High School Diploma -
Farmersville High School