Detail-oriented criminal justice student with legal training and hands-on experience in client services and conflict resolution. Skilled in emergency communication, call handling, and rapid decision-making under pressure. Strong collaborator with proven ability to manage multiple tasks, support law enforcement teams, and maintain composure in high-stress situations.
Overview
6
6
years of professional experience
Work History
Au Pair
Au Pair Care
06.2022 - 06.2024
Provided attentive care and supervision for children in diverse family environments.
Developed engaging educational activities to promote learning and creativity.
Assisted with daily routines, including meal preparation and transportation to activities.
Communicated effectively with parents regarding children's progress and needs.
Implemented behavior management strategies to foster positive interactions among children.
Organized recreational outings, enhancing children's social skills and experiences.
Adapted to varying family dynamics, demonstrating flexibility in caregiving approaches.
Collaborated with host families to establish consistent routines and expectations for children.
Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
Developed bilingual abilities in English through immersive conversation and activities.
Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Transported children safely to school, activities and appointments on time.
Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Developed creative activities to encourage physical, social and emotional growth.
Volunteer
Imaginar Daycare
01.2020 - 12.2020
Assisted and supervised children during meals (snack and lunch).
Helped children with personal hygiene, including bathing and brushing teeth.
Organized and facilitated games, play activities, and educational projects to support child development.
Developed activities that promote learning and social interaction.
Ensured accident prevention and provided appropriate care in case of incidents.
Supported the teacher in maintaining classroom order.
Promoted the well-being, comfort, and safety of children in the classroom.
Guided children in daily activities, including tasks, play, and leisure.
Collaborated with staff to implement classroom management strategies, fostering positive behavior in children.
Facilitated group activities that encouraged teamwork, social skills, and emotional development among children.
Assisted with special events and programs.
Helped children with personal hygiene, including bathing and brushing teeth.
Organized and facilitated games, play activities, and educational projects to support child development.
Developed activities that promote learning and social interaction.
Ensured accident prevention and provided appropriate care in case of incidents.
Supported the teacher in maintaining classroom order.
Promoted the well-being, comfort, and safety of children in the classroom.
Guided children in daily activities, including tasks, play, and leisure.
Intern
Antenor Morão Bógea Law School Legal Office
São Luís, Maranhão, Brazil
01.2018 - 12.2019
Assisted attorneys in drafting legal documents and correspondence.
Conducted legal research to support case preparations and strategies.
Provided client services and legal advice in collaboration with supervising attorneys.
Monitored case progress and communicated updates to clients.
Served as co-mediator in hearings at the CEJUSC (Center for Judicial Conflict Resolution).
Organized case files and maintained accurate records for client matters.
Collaborated with team members on various legal projects and assignments.
Developed proficiency in legal research databases and document management systems.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Analyzed problems and worked with teams to develop solutions.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Supported customer service improvements with detailed feedback analysis.