Laryssa Sharlow
Plano
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HMG Consulting
Plano
01.2023 - 02.2026
- Assisted clients with inquiries and resolved service issues promptly.
- Managed customer accounts and updated records in the CRM system.
- Collaborated with team members to improve service processes and efficiency.
- Guided customers through product features and provided technical support.
- Handled escalated complaints with professionalism and empathy.
- Conducted follow-up communications to ensure customer satisfaction levels remained high.
- Maintained a positive work environment by fostering teamwork and cooperation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Lead teacher, Infant room
La Petite Academy Inc.
Plano
06.2019 - 05.2025
- Developed engaging lesson plans for diverse student needs.
- Fostered a positive classroom environment through effective communication.
- Managed classroom activities and ensured smooth daily operations.
- Trained and mentored new teachers in curriculum implementation.
- Collaborated with parents to support student development and learning.
- Evaluated student progress and adjusted teaching strategies accordingly.
- Implemented safety protocols to maintain a secure learning space.
- Organized activities to promote physical, mental and social development of each child.
- Worked with teachers to design interactive lessons and increase student success.
- Involved parents in student learning to increase family interaction and student support.
- Researched books and supplemental materials to use with lesson plans.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Maintained secure and disciplined classroom to provide positive learning environment.
Assistant Manager
Cava Grill
Frisco
02.2022 - 06.2023
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored new team members in service standards.
- Managed inventory control and supply ordering processes effectively.
- Resolved customer complaints to improve overall satisfaction levels.
- Collaborated with management on strategic planning initiatives for growth.
- Coordinated promotional events to enhance customer engagement.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Some College (No Degree) - Cognitive Science
Collin County Community College
Plano, TXSkills
- Customer relationship management
- Technical support
- Complaint resolution
- Service operations management
- Effective communication
- Problem solving
- Customer consulting
- Credit adjustments
- Strategic sales
- Conflict resolution
- Record preparation
- Customer satisfaction measurement
- Critical thinking
- CRM system proficiency
- Merchandise upselling
- Consultative sales
- Live chat support
- Microsoft Office Suite
- Adaptive team player
- Strong teamwork
- Quality control
- Information security
- Building rapport
- Multitasking and organization
- Multi-task management
- Multi-line phone talent
- Process optimization
Timeline
Customer Service Representative
HMG Consulting
01.2023 - 02.2026
Assistant Manager
Cava Grill
02.2022 - 06.2023
Lead teacher, Infant room
La Petite Academy Inc.
06.2019 - 05.2025
Some College (No Degree) - Cognitive Science
Collin County Community College