Las Moua
Chicago,IL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technology Analyst
Foley and Lardner LLP
Chicago, IL
03.2023 - Current
- Managed tickets in Cherwell Service Management and provide support to end-users in troubleshooting software and hardware issues
- Provide training to end-users on how to use newly deployed systems
- Collaborate with other IT teams to resolve technical/networking issues in timely manner
- Assist in deploying new systems and services into production environment
- Assist in maintenance and administration of IT systems and policies to support daily operations
- Provide support for video conferencing and A/V systems
- Responsible for imaging and deploying new machines for new hires
- Troubleshot GlobalProtect VPN and LAN/WAN connection issues
IT Intern
Doosan Digital Innovation America
05.2022 - 12.2022
- Managed quarterly projects throughout internship- responsible for scheduling lease refresh pickups with Dell
- Re-imaged laptops, desktops and managed accounts in Active Directory
- Troubleshot and installed devices such as: tablets, scanners, printers, projectors, HP Slices, laptops, and desktops
- Repaired and replaced broken screens on monitors, hardware on laptops, mice and keyboards, and Dell docking stations
- Assisted end users with installing software applications, updates, blue tooth devices, and mapping network drives
- Set up and troubleshot GlobalProtect VPN and LAN/WAN connection issues
- Managed user tickets in SmartIT and resolved end user issues through remote and in person support in timely manner
- Worked closely with computing analysts to resolve networking issues by testing network drops
Education
Bachelor of Science - Information Technology Management
University of Mary
Bismarck, ND12.2022
Skills
- Troubleshooting and Diagnosis
- Software and hardware installation
- Windows 10/11
- Data Recovery
- O365
- Azure Workspace
- OneDrive
- Active Directory
- Mobile Device Management
- Remote support
- Teamwork and collaboration
- Strong Multi-tasking and communication skills
- Strong Problem-solving skills
Certification
- CompTIA Network+ (In progress)
Timeline
Technology Analyst
Foley and Lardner LLP
03.2023 - Current
IT Intern
Doosan Digital Innovation America
05.2022 - 12.2022
Bachelor of Science - Information Technology Management
University of Mary
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