A dedicated customer service professional committed to maintaining professional relationships, to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
RCA Rural Carrier Associate
USPS (United States Postal Service)
Rowlett, TX
05.2024 - Current
Delivered mail and packages efficiently to designated rural routes, ensuring timely service.
Operated postal delivery vehicles safely, adhering to traffic regulations and safety protocols.
Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Improved customer satisfaction by consistently delivering mail accurately and on time.
Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
Environmental Specialist Technician
Texas Health Hospital Rockwall
Rockwall, TX
05.2023 - 05.2024
Sanitized highly traveled work areas
High profile cleaning of patient rooms
Abide by safety and hazard procedures
Handling biohazardous materials
Inventory management
Ensure patient-wellness satisfaction
Training of new EVS technicians
Daily log inspections
Discharge cleaning / inspection
(1 year)
Assistant Manager
CashMax
Garland, TX
09.2022 - 05.2024
Cash Handling & Transactions
Loan Operations & Collections
Delivered high-quality face-to-face customer service to build client loyalty and resolve account issues
Managed daily transactions including high-volume cash handling, loan payments, check cashing, and bank deposits
Answer high-volume calls professionally, addressing complaints and inquiries
Facilities Supervisor
Chicago Public Schools
Chicago, IL
09.2016 - 08.2022
Supervised the extensive cleaning and professional custodial duties and maintenance of both interior and exterior of Chicago Public Schools' buildings and facilities
Supply inventory and order placements
Trained and supervised new employees of over 30 facilities city wide
Safely operated a multitude of commercial cleaning machines and equipment
Tended to all maintenance and custodial emergencies in a timely manner